Associate Policy Operations Service Representative - Direct
 Sentry Insurance | |
life insurance
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 United States, Tennessee, Nashville | |
 Mar 12, 2025 | |
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Provides new business, underwriting assistance, billing, support or policy services for personal lines, commercial or life insurance or brokerage products. Entry-level role that develops product and systems knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines.
Primary Accountabilities
Provides customer policy or billing activities for new business renewal policies and policy changes. Completes system entry process for new policies or policy changes or billing for multiple systems. Researches inquiries from customers or agents. Generates letters, correspondence and policy documents as needed. May focus on support activities depending upon needs of product line or team. Develops product and system knowledge. May support call center operations when call demand exceeds forecast or problem escalation requires assistance. May be required to complete other assignments or participate in projects based upon skills, achievements, or experience. Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support, or service. Demonstrated written and verbal communication skills. Demonstrated experience with Microsoft Office Products. Licenses Not applicable. Travel Requirements Up to 10%. Physical Requirements Work that primarily involves sitting/standing. Working Conditions Not applicable. Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. | |