Michigan Claim Support Assistant I

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

The Auto Club Group is seeking a prospectiveMichigan Claim Support Assistant I who will provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.

Additional Responsibilities:

• Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service

• Maintain and coordinate vendor information in multiple Claims systems

• Review, identify and resolve potential vendor duplicates and omissions

• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of problems

• Processing transactions andposting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using basic math skills

• Using automated processing and computer systems

• Performing data entry duties

Knowledge of:

• Data processing techniques

• Techniques used to audit data

• Business processing procedures

Skills and Ability to:

• Successfully complete General Claims Training

• Gather data and prepare reports

• Compose routine correspondence including letters and memos

Preferred Qualifications:

• Knowledge of Microsoft Office Suite Products
• Experience creating and maintaining accurate records and reports in a professional setting
• Good problem resolution skills
• The ability to remain organized and work on multiple tasks simultaneously
• Excellent communication skills both oral and written
• The ability to perform basic math functions/processing
• Experience with data entry and processing
• Experience working within a claims environment or role preferred, but not required

Work Environment:

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office as outlined by the management team on at least a monthly basis and for team meetings. Candidates should reside within a commutable distance to the ACG Administrative Office Building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

With our powerful brand and the mentoring we offer, you will find that your position as aMichigan Claim Support Assistant I rolecan lead to a rewarding career at our growing organization.

How you will benefit:

The ACG Michigan Claim Support Assistant I will earn a competitive salary of $16.00 - $21.00 an hour with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com