Reception Team Staff - Administrative Switchboard

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Full-time position with a Monday - Friday schedule, from 8:00 am - 4:30 pm.

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. Join our team and receive training, resources, competitive pay and exceptional benefits including free parking at all our locations! Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

The Reception Team Staff - Administrative Switchboard position is responsible for providing a wide range of administrative support activities at the Group Health Cooperative Administration Building including answering telephone calls from members, co-workers, and other GHC-SCW staff, directing calls to the appropriate departments, answering general questions, communicating with and directing visitors within the building, and other responsibilities determined by management. The incumbent works under the general supervision and review of the Call Center Supervisor.

Job Specific Minimum Qualifications

1. High school graduate or equivalent required.
2. Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
3. Previous experience using the telephone in a service capacity preferred.
4. Experience with medical terminology preferred.
5. Excellent organizational skills.
6. Excellent verbal and written communication skills.
7. Excellent customer service skills and listening ability to resolve customer complaints. Ability to work with a diverse patient population.
8. Ability to work harmoniously and cooperatively with all personnel and the public.
9. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public.
10. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
11. Knowledge of and ability to use various computer programs including database, word processing, and email.
12. Ability to use and/or learn on-line systems such as electronic medical record.
13. Ability to use accuracy in and apply protocols to appointment scheduling.
14. Ability to handle and prioritize multiple tasks appropriately in rapid succession.
15. Ability to be flexible in daily assignments.
16. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly.
17. Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift.
18. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair.
19. Ability to frequently bend and reach from both a standing and sitting position.
20. Ability to speak and listen in person and on the telephone

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America