Student Services Manager (Fin AId)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Glendale | |
 Mar 10, 2025 | |
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Student Services Manager (Fin AId) Job ID: 321141 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $67,581.00 - $87,855.00/annually, DOE Grade 118 Work Schedule Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary The Student Services Manager - Financial Aid is responsible for overseeing the administration of financial aid functions, ensuring compliance with federal, state, and institutional regulations. The manager will focus on people management, including setting individual and team goals, conducting 1:1s, providing coaching, and supporting professional growth to enhance team effectiveness. In addition to managing staff performance, manager ensures proper procedures for data management, file maintenance, and confidentiality, and assists in the development of departmental policies and procedures. The manager also oversees the reconciliation of federal and state funds, managing day-to-day office operations, and prepares reports for external agencies. The manager handles escalated student complaints, processes high-level professional judgment appeals (e.g., dependency overrides, special circumstances), and leads strategic initiatives to improve financial aid services and student support programs. Supervising a team of full-time staff, the manager monitors program effectiveness, fosters a culture of continuous improvement, and collaborates with internal and external stakeholders to optimize processes and services. Essential Functions 25% - Manage the daily operations of the Financial Aid office, ensuring efficient processing and delivery of services to students. Implement and monitor quality assurance practices to ensure high standards of service and accuracy. Assist in the preparation and submission of reports required by external agencies (e.g., federal and state entities). Resolve escalated student complaints and concerns, providing timely solutions and guidance. 25% - Supervise, coach, and evaluate the performance of full-time financial aid staff. Foster staff professional growth by setting individual and team goals, conducting 1:1s, providing training, development opportunities, and performance feedback. Ensure staff adherence to departmental policies, procedures, and compliance standards. 10% - Ensure all financial aid programs comply with federal, state, and institutional regulations. Monitor and enforce adherence to policies for data management, file maintenance, and confidentiality. Oversee the reconciliation of federal and state financial aid funds, ensuring accurate disbursement to students. 10% - Assist in the development and continuous improvement of departmental policies, procedures, and workflows. Ensure staff is trained on new policies and best practices to improve service delivery and operational efficiency. 10% - Process high-level professional judgment appeals, including dependency overrides, special circumstances, and other complex cases. Ensure timely and accurate documentation of appeals, decisions, and student communications. 10% - Lead strategic initiatives to enhance the effectiveness of financial aid services and student support programs. Collaborate with internal and external stakeholders to improve financial aid processes, outreach efforts, and student communication. 5% - Serve as a liaison with internal departments, external partners, and community stakeholders to ensure effective service delivery and collaboration. Develop and distribute communications, promotional materials, and updates regarding financial aid programs and services. 5% Other duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications
Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review Thursday, 03/20/2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321141&PostingSeq=1 jeid-2865aa2b706fab4daccfa28201c8ccf5 | |