COMPLAINT INTAKE SPECIALIST

JOB ANNOUNCEMENT

Complaint Intake Specialist

DEPARTMENT OF HUMAN RESOURCES

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $51,180

Applications for this position will be accepted until 11:59 pm CDT on 03/21/2025

Under general supervision, the class performs administrative support functions in the conduct and coordination of the complaint intake process for the Department of Human Resources EEO Division, and performs related duties as required

ESSENTIAL DUTIES

• Receives complaints by telephone, electronic/U.S. mail, and in person from the general public, city employees, and private contractors alleging criminal conduct or policy violations (e.g., discrimination, harassment, or violence in the workplace)

* Interviews complainants in order to obtain required information and prepares narrative summaries of details

* Explains intake procedures to complainants and responds to inquiries concerning the status of current investigations

* Conducts follow-up by requesting and gathering documentation from complainants, city departments, financial institutions, etc. to assist investigators with pending cases

* Enters and oversees the inputting of complaints into DHR's case management system to ensure entries are recorded accurately and completely

* Updates and maintains manual and electronic files and generates weekly complaint disposition reports

* Performs clerical support functions (e.g., scanning, photocopying, data entry, etc.) for the EEO Division

Additional duties may be required for this position

Location: 121 N LaSalle 1100

Days: Monday - Friday

Hours: 8:30am - 4:30pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* Five (5) years of customer service or administrative work experience, OR

* Graduation from an accredited college or university with a Bachelor's degree, plus one (1) year of customer service or administrative work experience, OR

* Graduation from an accredited college with an Associate's degree, plus three (3) years of customer service or administrative work experience

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected

For Information on our employees' benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor