Status Category:
Full-Time Exempt/Non-Exempt:
Exempt Scheduled Hours Per Week:
40 CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Essential Functions and Primary Duties
- Lead a team of account managers, ensuring efficient operations and high-quality service.
- Provide mentorship, training, and performance evaluations to team members.
- Foster a collaborative and positive work environment.
- Handle escalated client inquiries and complex technical issues.
- Develop strong relationships with clients.
- Monitor client feedback mechanisms to improve service delivery.
- Develop and implement best practices, workflows, and knowledge management resources.
- Monitor team performance metrics and make data-driven decisions to optimize support operations.
- Coordinate with cross-functional teams for product launches and updates.
- Prepare and present regular reports on team performance, client satisfaction, and issue resolution to upper management.
- Conduct training sessions for new hires and ongoing training for existing staff on technical skills and client service best practices.
Preferred Qualifications
- Bachelor's degree
- Minimum of 3 years of experience in technical support or customer support.
- At least 2 years of experience in a leadership role within the HCM environment or similar industry.
- Excellent problem-solving and analytical skills.
- Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).
- Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Experience with customer relationship management (CRM) and HCM systems.
- Experience in managing teams in a remote or hybrid work environment.
Minimum Qualifications
- High School Diploma or GED equivalent required
- More than 5 years customer service experience in the insurance industry required
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrate industry experience and technical knowledge in area of expertise
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
#LI-OD1 #LI-Hybrid
CBIZ.Jobs Category: Client Management REASONABLE ACCOMMODATION If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com. |
EQUAL OPPORTUNITY EMPLOYER CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights. |
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Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity. |
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CBIZ
Mar 07, 2025