Check-in Representative

As a Check In Representative you are a vital point of contact for a patient entering HealthPartners Clinic Stillwater locations. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the clinic.

Work Schedule:

• Casual - no set schedule or guaranteed hours
• Looking for a wide range of availability to work shifts Monday - Friday between 7am - 8pm and Saturday/Sunday between
• Casual employees are required to work a minimum of 3 shifts/month
• Position supports Primary Care and Urgent Care check in desks at the Stillwater Clinic

Required Qualifications:

• High School diploma/equivalent.
• Two years in a position interacting with the public using telephones and computer.
• Must have one of the following:
  
  
  
  • Graduate of a formal training program in medical reception, an equivalent program, or a customer service program;
  • Two years of experience as a medical receptionist; or
  • Two years of experience in a customer service position.
  
  
• One year experience using data look-up an data entry functions on a mainframe of PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Insurance experience preferred.
• Demonstrated ability to organize while busy
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent verbal and written communication skills

Preferred Qualifications:

• Experience in EPIC computer system