New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Mar 06, 2025
Description The Customer Care Representative is responsible for addressing internal and external customer inquiries via phone and email, resolving issues in alignment with department standards and goals. This role contributes to company revenue by consistently meeting productivity and quality benchmarks. Essential Duties and Responsibilities: * Respond to inbound customer calls and emails regarding order placement, order status, product information, and pricing. * Monitor emails regularly to ensure department goals are met while delivering exceptional customer service. * Process customer orders and complaints in the ERP system (Oracle) promptly and accurately. * Proactively inform leadership of any anticipated issues or challenges. * Collaborate effectively with multiple departments, including logistics, trade compliance, regulatory affairs, supply chain, and sales, to resolve customer issues. * Create and maintain customer accounts. * Attend, understand, and actively participate in daily department Key Performance Indicator (KPI) meetings. * Meet individual metric standards, including monthly goals, available/ready phone time, inbound talk time, and service levels. * Resolve technical issues over the phone and prepare Return Merchandise Authorizations (RMA) as needed. Skills and Qualifications: * Experience in Customer Tech Support, Optical Technician, Call Center, and Oracle. * Strong communication and problem-solving skills. * Ability to work collaboratively with cross-functional teams. * Detail-oriented with a focus on accuracy and efficiency. * Excellent time management and organizational skills. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.