Customer Service Representative

Responsibilities

• Account Management: Maintain an average load of customer accounts daily, from initial setup to order follow-up through production and shipping.
• Professional Communication: Provide timely and accurate customer communications via telephone, email, and other platforms.
• Cost Estimation: Create manufacturing cost estimates using industry-specific software.
• Quoting: Generate formal quotes for customers.
• Inventory Management: Manage inventory levels based on established parameters.
• Collaboration: Liaise between Sales, Customers, Design, Planning, Production, Quality, and Shipping to meet customer needs.

• High school diploma or equivalent (Associates Degree in Business Administration preferred).
• Minimum 5 years of previous customer service experience (preferably in an industrial setting).
• Strong communication skills (verbal and written).
• Proficiency in Excel, Word, Outlook, PowerPoint.
• Ability to learn industry-specific software
• Attention to detail and organizational skills.

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k).

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.