Customer Onboarding Specialist

Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,600 employees in 13 locations around the world.

CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP Software Inc, provides a comprehensive solutions for FBO Management. Totalfbo is the industry leading software solution designed for Fixed Base Operators (FBOs) looking to enhance their operations with cutting-edge technology. With decades of expertise, Totalfbo offers a robust, all-in-one platform that simplifies every aspect of FBO management, from fueling and invoicing to customer service and compliance. The intuitive platform meets the needs of both small and large FBOs by providing real-time data, streamlining workflows, and helping customers deliver top-tier service to their clients. Totalfbo has been the trusted partner to FBO Operators globally.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division.

Job Summary

CAMP Software is looking to bring on a Customer Onboarding Specialist! This role is designed to strengthen the relationship between CAMP Software and our customer base. This role focuses on guiding customers through the onboarding process, including training and technical support. The Customer Onboarding Specialist may occasionally go to customer sites to facilitate training/go-live and or provide recommendations to maximize customer productivity and satisfaction.

Responsibilities

• Account Executive in designated region. Assume responsibility for meeting the needs of the local customer base. Aside from technical support incidents, will be the primary point of contact for the customers in the region.
• Onboarding, Implementation, Training, Sales, and Technical Support services to be provided to CAMP Software customer base in specified territory
• Will be required to travel for sales promotion, training, implementation services and other services as requested, primarily in the specified area. (<20%)
• Develop and provide focused and structured training for CAMP Software customers. This will involve product Implementation, Onboarding & Training services for new and existing clients.
• Study existing client processes, identify opportunities for improvement, and provide potential software & non-software related solutions specific to general aviation FBO customers.
• Provide customers with documented training accomplishments including recommendations for future services.
• Work with our clients on project planning. Project plans will be based on training and implementation goals. Also, monitor project plans to meet expected timelines. Will work directly with various management levels.
• Will be assigned implementation accounts to manage as needed. Will be expected to manage priorities.
• Develop new training materials as required. Training materials will include business processes mapping which will promote best practice use of the software.
• Work requires maintaining professional conduct when speaking to vendors, customers and co-workers. Providing a positive company image to the public. A professional appearance, "business casual" dress code. Most meetings held remotely through TEAMS with camera on available.
• Ability to record/track all sales, training, implementation and technical support related activities
• End of week report will be required at end of each business week. This report will be submitted to the associated manager.
• Other duties may be assigned.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Technical Skills - shares expertise with others and seeks additional learning opportunities.
• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits internal and external customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communication - speaks & writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to
• Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Adaptability - adapts to changes in the work environment; changes approach or method to best fit the situation.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Ownership - Takes pride in work, seeking to exceed expectations, and is results driven.
• Start-up Mentality - is not afraid to work hard to deliver "move the needle" results from within a small team environment

Qualifications

Education and/or Experience:

Aviation/FBO Experience preferred. Bachelor's degree or equivalent from four-year (or two-year) college/technical school; and a minimum of (2) years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, and customers.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Intermediate to advanced knowledge of Microsoft Office including Outlook. QB/Accounting experience is a plus.

Other Qualifications:

Previous FBO/Aviation Software experience preferred. Customer Success/Sales/Software Technical Support is also preferred.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE