Technology Support Technician

Primary Purpose of the Organizational Unit:
The mission of Information Technology & Telecommunication Services is to explore, implement, and support the uses of technology to achieve the University's academic and administrative objectives as stated in the University strategic plan.

The Service Desk Technician is responsible for providing front-line technology support and exceptional customer service to Fayetteville State University constituents (students, faculty, staff, affiliates, and visitors) over the phone via remote control, MS Teams, chat, and email. The Technician will troubleshoot and resolve assigned tickets, document and follow up on end-user issues, and occasionally manage internal projects and processes related to these responsibilities.

This position is eligible for flexible work arrangements, including remote/hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station.

Associate degree equivalency coursework in computer science and one year experience working in computer science related field. Additional coursework in computer or information technology may be substituted year for year for the required experience.

Four or more years of experience working in customer service in an IT environment with a large customer base.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.