Intern- AI Center of Excellence, Business Consultant

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

AI Business Consultant Intern at ConvergeOne

C1's AI Center of Excellence (CoE) team is seeking the addition of a motivated and curious intern with a passion for business and leadership! Join our team as an AI Business Consultant intern, where you'll work on delivering generative AI-powered automation solutions for enterprise clients. This role offers a unique opportunity to develop your business acumen, apply prompt engineering to real-world automation opportunities, and enhance your technical skills. You'll collaborate with Business Consultants, Senior Leaders and Technical Experts, gaining invaluable experience in AI/NLP technologies while driving impactful business outcomes.

This internship offers a unique opportunity to gain practical, hands-on experience in a fast-paced environment, applying academic knowledge to real-world challenges. The intern will be responsible for analyzing business processes, providing insights to improve the user experience, participating in project calls, and assisting the AI Business Consultants with project tasks. Additionally, the intern will assist in preparing reports, presentations, and documentation to support the transformative business outcomes achieved through our C1 Elly AI automation projects.

Essential Functions/ Responsibilities

Works collaboratively with the team to enhance engagement performance, deliverables, and client messaging

• Juggle multiple projects, deliverables, and deadlines effectively

• Observe and participate in the planning and conducting of client workflow discovery interviews, and document findings

• Support the team by correlating information from multiple sources for the purpose of discovering the client's explicit and implicit needs

• Maintain effective and timely communication with key engagement contacts

• Learn and apply prompt engineering to generative AI powered workflows

• Dive into the exciting world of Natural Language Processing, human-centered experience design, and cutting-edge AI platforms like OpenAI

• Learn design tools such as Figma (or similar) to assist in designing and documenting industry-leading C1 Elly solutions

• Support the AI CoE team in the process of designing, building and/or tuning the end-to-end C1 Elly solution for customers

• Assist in communicating abstract concepts in a manner that is understandable to client stakeholders

To be successful in this role, you should have:

• Interest in analyzing business challenges and providing insights that will drive improvements

• Knowledge or interest in AI, Customer Experience, Enterprise Business

• Strong analytical and problem-solving skills

• Excellent communication skills, both written and verbal

• The ability to work well both independently as well as part of a team

• The ability to successfully juggle multiple projects, deliverables, and deadlines

• High adaptability in a dynamic environment

• Basic understanding of MS Office (Visio, PowerPoint, Word, and/or Excel).

Bonus Qualifications:

• Some understanding of Natural Language design platforms, Prompt Engineering, building Virtual Agents

• Knowledge of Design Tools like Figma

• Background in design problem solving and creative execution

• Programming skills/aptitude or knowledge of Python and JavaScript/TypeScript

• Good troubleshooting + problem-solving skills.

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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