Fort Worth Full-Time (40 Hours) Store Manager

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We offer:

Flexible work hours

Medical, Dental, Vision for eligible employees

Generous employee discount

401K with company match

Competitive compensation with paid time off

Growth and development opportunities

We own a wonderful story, one that our Pendleton Ambassadors should always be telling, where the customer and the product come together. Our Pendleton Ambassadors are in a unique position; they connect people to products that could enrich their lives and offer solutions with quality products that will create memories for generations. A curious, enthusiastic attitude and brand knowledge of the company's values are crucial to success. Superior training in our company's rich history and products will inspire excitement, loyalty and positivity.

Become a Pendleton Ambassador and bring your passionate attitude to help us connect generations. We are currently seeking a professional and dynamic full-time assistant manager for our Ft Worth, TX location. Applicants must be flexible to work varying schedules: holidays, nights, and/or weekends. Please be sure to include a complete resume when applying.

Position Summary:

The Store Manager of customer service supervises, provides leadership and is responsible for the sales and customer service performance for the Ft Worth, TX location. This position manages all aspects of the front of house retail customer service and sales leadership including but not limited to, hiring, scheduling, training, marketing, and inventory within the respective department.

Essential Functions of the job:

• Deliver and expect compliance of all PWM required sales and operational policies and initiatives.
• Set the expectation and lead by example to achieve sales and profitability through sales generation, customer service, expense control, visual presentation, and inventory management.
• Create and deliver the expectations through the use of daily planner and daily meetings.
• In collaboration with Store Manager of Operations, prepare and execute an effective schedule meeting the needs of the sales budget and staffing matrix.

• Provide leadership, training and development; recruit, hire and retain strong sales staff for sales floor selling, inventory coordination and embellishment department. Provide positive feedback and coaching, evaluate employee performance, redirect, retrain and manage performance. Prepare and conduct mid-year, annual and any other required performance reviews.

• Ensure financial budgets are followed and monitored. Control expenses through promotional and pricing compliance, loss prevention, employee retention and following general store expense budgets.
• Responsible for the inventory processes within the finished goods product assortments, including compliance with visual merchandising standards. Meet frequently with store buyer and allocator to ensure inventory on order is being delivered on time and replenished.
• Responsible for the end to end experience of embellishment sales orders, ensuring proper embroidery staff scheduling and productivity meets the sales order and inventory demands. Work with inventory planners to ensure stock is available for sales orders.

• Consistent written and verbal communication with Area Manager, Store Manager of Operations and other departmental groups as needed regarding stores performance, including product needs. Must be able to listen, inquire and receive clarification; respond with questions and execute; all within a timely manner.
• Other duties as assigned.

Core Expectations:

• Effective verbal and written communication skills with store employees, management and cross-divisionally.
• Ability to create and analyze reports, understand financial statements and budget.
• Effectively plan, organize, delegate, evaluate and provide feedback.
• Effective problem solving skills.
• Meets deadlines.
• Understands and drives store statistical performance including, but not limited to, UPT, ADS, conversion within store.

Behavioral:

• Strong leadership skills. Maintain calm and poised in stressful situations. Know when to partner for support.
• Solution orientated, bringing challenges to a positive conclusion. Identify root causes, and get beyond treating symptoms.

Qualifications:

• Bachelors' Degree and 3 years retail sales and customer service management experience preferred, or 7 years retail sales and customer service management experience in lieu of degree.
• Must practice effective verbal and written communication skills.
• Able to create and analyze reports/statements/budgets.
• Must be self-motivated and able to work independent of supervision.

System Qualifications:

• Microsoft Office including excel, publisher and word.
• Retail inventory software and order processing systems.
• Understand the POS system and other software used by the stores.

Physical requirements and working environment:

• Flexible schedule with nights and weekend shifts per scheduling guidelines.
• Possible travel.
• Ability to communicate in fast and ever-changing environment.
• Physical dexterity and stamina to reach and lift to complete visual presentations and/or store set up.
• Ability to lift up to 40lbs.
• Reaching arms over head, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, writing.