Casino Marketing Executive - The Cosmopolitan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you ready to elevate your career in the vibrant world of hospitality and entertainment? At The Cosmopolitan, we're looking for a dynamic National Marketing Executive to help shape our brand and engage our guests like never before! If you're passionate about innovative marketing strategies and creating unforgettable experiences, this is your chance to shine in an exciting and fast-paced environment.

Join us and be part of a team that celebrates creativity, collaboration, and the energy of The Cosmopolitan of Las Vegas!

THE JOB:

The primary responsibility of the Casino Marketing Executive is to streamline processes, exercise sound judgment, and make informed decisions to fulfill casino customer requests. All tasks must be carried out in alignment with MGM Resorts International's marketing policies, practices, and procedures. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Assess and evaluate customers' casino activity to provide tailored incentives, with the authority to approve a limited range of comps and allowances (including rooms, food, beverages, event tickets, promotional chips, free play, airfare, and discounts)
• Maintain the property's customer base to enhance customer development efforts
• Manage customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems
• If authorized, grant limited marker authorization limits to qualifying customers
• Make informed decisions regarding customer credit lines, allowances, and comps, with minimal exposure to business decisions
• Assist in managing customers to ensure profitable relationships
• Collaborate with Casino Marketing, fellow Marketing Executives, and property staff to support and facilitate in-house casino customers
• Attend special events as needed to promote marketing efforts and engage with customers
• Participate in quarterly Receivable Meetings to provide updates to the Corporate Finance team
• Safeguard confidential casino customer information by upholding guest privacy and adhering to company policies regarding information requests
• Resolve customer disputes and complaints to achieve satisfaction for both the customer and the company
• Comply with local laws and Title 31, and attend all mandatory compliance and training sessions

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience
• Three (3) years of experience in the Casino Marketing industry of a similar resort setting
• Must be able to work various shifts, including weekends and all holidays
• Exceptional customer service and savvy interpersonal skills to communicate effectively with all stakeholders
• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
• Ability to work with a team in a fast-paced environment
• Able to travel domestically or internationally to meet existing customer base
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646

Are you ready to JOIN THE SHOW? Apply today!