New

Help Desk Analyst, Hybrid

Connection
United States, Kansas, Overland Park
Mar 04, 2025
Help Desk Analyst, Hybrid Imagine finding a career where you’re rewarded for doing what you do best—helping others. Overland Park, KS CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,support,work environment,experience Full Time $24.00/Hr. - $25.50/Hr. Overview: Connection has an immediate contract-to-hire opportunity for a hybrid Help Desk Analyst with an insurance company in Overland Park, KS. This help desk position will be 75% phone support and 25% deskside support. Three days per week (Mondays, Wednesdays, and Fridays) are required for in-office with Tuesdays and Thursdays being remote. Contract rate - $25/hr. Responsibilities: Handling daily Level 1 calls. Unlocking accounts and re-setting passwords. VDI resets. Troubleshooting hardware/software/printer issues. In-office responsibilities such as shipping out equipment and setting up user workstations. Working in a primarily virtual desktop environment with minimal desktop. Ability to transfer to a mobile/virtual environment. Requirements: Strong communication skills and professionalism. Active Directory experience. Azure and Intune experience preferred. Experience troubleshooting hardware and software. Windows 10 and Office 365 experience.