Patient Visit Specialist

Presbyterian is seeking a Patient Visit Specialist to join our team and deliver exceptional care and support during every patient interaction.

As a Patient Visit Specialist, you will create a positive patient and family experience by utilizing CARES, AIDET, and EPE tools, addressing complaints, and fostering effective relationships with patients, the public, and healthcare providers. Your responsibilities include reviewing clinician-entered orders in the EHR, scheduling appointments, obtaining prior authorizations, validating MyChart access, and ensuring HIPAA compliance. You will assist with financial responsibilities, including guiding patients to the Financial Advocacy Center and ensuring prior authorizations are secured for procedures.

In addition, you will manage patient communication by accurately documenting and routing telephone messages and guiding patients on the release of information process. Ensuring patient safety is critical, which involves responding promptly to distress, maintaining a clean and organized environment, and following all clinic protocols. Other responsibilities include performing confirmation calls, rescheduling appointments, evaluating provider schedules for efficiency, and contributing to quality improvement initiatives.

Your role embodies Presbyterian's CARES values-Collaborate, be Accountable, Respect, Engage, and Serve-while playing an essential part in enhancing the patient experience. If you're committed to delivering outstanding service and support, we invite you to join our team.

Type of Opportunity: Full Time / 40 Hours

Work Schedule: Days

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department

• High school or equivalent
• Minimum 18 months experience in a clinical setting with significant MD interaction

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.