Sr. Human Resources Generalist

Job Summary:

The Senior HR Generalist position is responsible for providing full scope HR and payroll services to multiple clients spanning a variety of industries and employee sizes. The scope of services for each client is tailored to their individual needs. This is a client-facing role responsible for delivering comprehensive human resources and payroll services within the scope of the position's authority. This role serves as a key point of contact for clients, ensuring compliance with HR policies, payroll regulations, and employment laws. Additionally, the Senior HR Generalist provides guidance on HR best practices, employee relations, compliance, and workforce planning. The role requires strong attention to detail, the ability to manage multiple priorities, and a commitment to delivering high-quality HR solutions tailored to client needs.

Essential Duties and Responsibilities:

• Manages and completes a variety of tasks to ensure the effective execution of the client's payroll function as it intersects with the HR function
  
• Serves as the primary point of contact for payroll related matters
  
• Interacts with clients at all levels and appropriately addresses day-to-day payroll matters as required by the scope of services agreement
  
• Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices; company policies; and Managed HR standards
  
• Utilizes advanced payroll knowledge to anticipate client needs; analyze performance and eliminate client issues
  
• Facilitates audits by providing records and documentation to auditors
  
• Identifies and recommends updates to payroll processing software, systems, and procedures
  
• Develops proficiency in multiple third-party payroll platforms
  
• Ensures all client payroll processes and documentation are current and accurate
  
• Processes client payrolls using third-party payroll platforms:
  
• Collects and reviews time, attendance and leave information
  
• Maintains payroll-related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes)
  
• Previews payroll changes prior to transmitting payroll
  
• Processes retirement remittances in applicable platforms
  
• Ensures accuracy of all payroll-related data (e.g., benefits, retirement, tax, etc.)
  
• Handles complex payroll situations with payroll providers, state agencies, employees, and client contacts
  
• Completes application forms for state tax withholding identification numbers, unemployment insurance identification number(s) and workers' compensation insurance, and perform the steps necessary to register the Organization to do business in new states in which employees are hired; researches and resolves payroll-related tax notices received; and closes out tax withholding accounts as appropriate
  
• Has proficient understanding of basic payroll laws and regulations

May administer benefits:

• Processes new hire enrollments, terminations, and changes
  
• Ensures compliance with COBRA and HIPAA guidelines
  
• Manages leave administration under disability plans, state, and federal leave guidelines
  
• Reviews, processes, and resolves any issues regarding benefit bill reconciliation
  
• Assists employees with benefits related questions and liaises between employees and the benefits broker/ insurance carriers
  
• Manages annual benefit renewal activities
  
• Oversee the open enrollment timeline/schedule
  
• Communicate with employees the steps and actions that need to be taken during the open enrollment period
  
• Assist Engagement Manager with evaluating renewals (quotes, changes, etc.), communication of renewal to client (cost sharing, plan design etc.), strategizing with client on renewal decisions ( go to market, plan design), etc.

Oversees complex payrolls within the Managed HR portfolio

• Quickly and effectively assesses client payrolls; develops working knowledge of client payrolls; assumes payroll responsibilities; identifies opportunities; provides continuity of services
  
• Liaises with auditors and manages payroll tax audits
  
• Ensures compliance with applicable laws and payroll tax obligations
  
• Provides support, guidance, and best practice information to clients on payroll related matters
  
• Identifies ways to streamline the payroll process
  
• Understands, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client
  
• Provides on-site support to clients as needed
  
• Provides support to all clients as needed
  
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
  
• Participates in initiatives that improve the Managed HR Services team; contributes ideas, knowledge, and applicable past experiences

Competencies:

• Technical Knowledge - various knowledge and skills to perform the job at the appropriate level
  
• Intermediate knowledge of core concepts, practices and functions in HR
  
• Intermediate knowledge in HRIS and payroll systems, internet software, Microsoft Outlook, Word, PowerPoint, and Excel
  
• Ability to understand and learn new systems and apply knowledge as required
  
• Intermediate knowledge of federal and state payroll, employment, and benefit laws
  
• Ability to maintain confidentiality
  
• Ability to manage work calendar effectively by scheduling and modifying calendar for themselves and others; communicates updates/changes often
  
• Ability to communicate constructively, frequently and clearly with clients, team members and management
  
• Strong verbal and written communication skills
  
• Ability to utilize resources effectively, balancing when to research and when to access additional resources; seeks guidance when at an impasse

Client Experience - extent to which one is committed to the service and understanding of our clients and how we bring value to them

• Client-focused (ability to interact with clients effectively) demonstrated as
  
• Approachability
  
• Professional presentation
  
• An understanding of customer service philosophy and procedures of the firm
  
• Strong organizational skills as demonstrated by
  
• Using MS Office calendar to schedule activities, tasks, meetings, etc. for self and others
  
• Using tools to stay organized, follow up, and follow through
  
• Prioritizing work and asking for assistance when needed
  
• Balancing workload and personal needs
  
• Quality work
  
• Identifies mistakes early, corrects and communicates for support
  
• Delivers best and final work product for management review

Leadership - extent to which someone models appropriate behaviors and elicits others to follow in their footsteps

• Self-awareness of limitations and strengths
  
• Ability to consider the perspective of other individuals, groups, or communities and apply that understanding to interactions with them
  
• Ability to identify, demonstrate, and respond to emotions appropriately
  
• Ability to admit a lack of understanding
  
• Well-developed interpersonal skills
  
• Objectivity and openness to others' views
  
• Ethical practice
  
• Project Management
  
• Willingness to work in a project group
  
• Solutions-focused as demonstrated by
  
• Ability to creatively seek solutions
  
• Ability to analyze situations
  
• Ability to analyze data and provide recommendations
  
• Positive attitude, service-minded, and solutions-based
  
• Ability to adhere to and focus on metrics

Staff Development - the idea that our most important asset is our people and that in order to perpetuate the firm we must continually develop ourselves and those at levels more junior.

• Adaptability demonstrated as
  
• Flexibility in handling change, ability to juggle multiple demands, and adapting to new situations with fresh ideas or innovative approaches
  
• Understanding of changes in work tasks, situations, and environment as well as the basis for change.
  
• Acknowledgement of new information and adjustment of responses accordingly
  
• Ability to accept and deliver feedback professionally
  
• Ability to work collaboratively to achieve a common goal
  
• Ability to apply training and knowledge to work
  
• Continuous improvement demonstrated as
  
• Ability to take the initiative to try new things
  
• Seeking opportunities to try new things for growth and advancement of knowledge
  
• Ability to learn from mistakes and apply knowledge
  
• Keeping abreast of HR trends and changes to conceptualize and implement changes for increased effectiveness and efficiency
  
• Taking a proactive approach to all situations, desiring to tackle new challenges, and facing any difficulties that occur
  
• Taking a solutions-based approach to work by offering solutions not just questions
  
• Ability to work effectively independently and as a member of a team

Preferred Qualifications (Education, experience, certifications):

• A bachelor's degree in Human Resources or other related education, and 5-7 years' relevant experience or any similar combination of education and experience
  
• PHR, CPP certification or other human resources/payroll certification preferred

Minimum Qualifications:

• Bachelor's degree in relevant field
• 3 years of relevant work experience
• Achieve professional certifications relative to area of expertise, must have and preserve required licenses
• Must possess analytical skills
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Must be able to travel based on client and business needs

The annual salary target for this job in this market is $115,000 - $125,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral programs, and much more.