Office Manager

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience and licensure.
• Salary $20/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

• Answer phone calls and greet clients and walk-ins at the door.
• Provide information and refer calls and visitors to appropriate staff.
• Clerical duties (i.e. filing, faxing, copying, mailing).
• Fulfill medical records requests and maintain appropriate documentation of requests in CareLogic (CL).
• Balance and record payments in Carelogic on a daily basis.
• Collecting Co-Pays, deductibles on a daily basis.
• Complete MEDI checks and Run MaxRTE daily.
• Verify and obtain pre-authorization for services for all commercial benefit plans collected. Upload information into CL and update dashboard in CL. Communicate with Clinical Director and clinicians on services needing clinical authorizations.
• Verify benefits and maintain payer source records for all clients of the clinic on an ongoing basis. Communicate with clinical director and clinical staff when there are changes or lapses in client benefits coverage.
• Communicate with billing and claims team on an ongoing basis to identify and resolve issues with client benefits and fee collection.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, and other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications:

• High school diploma or equivalent required; Associates or Bachelor's degree preferred.
• Ability to learn and utilize Care Logic (CL) electronic health record in order to perform essential job functions.
• Knowledge of mental health billing preferred.
• Ability to meet the public tactfully and courteously answering questions in person and over the telephone; communicating effectively and respectfully with clients and members of the community.
• Ability to learn and effectively implement de-escalation techniques.
• Ability to perform responsible, confidential, clerical work with speed and accuracy.
• Ability to monitor and control patient records to ensure required confidentiality, following HIPAA regulations.
• Knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Ability to work collaboratively with counseling and nursing staff to meet client needs.
• Excellent communication, presentation, organization, and ability to work efficiently with minimal direct supervision.
• Proficient computer skills (including proficiency with Microsoft Office - Outlook, Word, Excel, Teams, and SharePoint.
• Valid Illinois Driver's license.