District Shift Leader

Brand:

We are on the hunt for our next generation of General Managers!

Are you ready to rise like one of our bagels and excel in your career? We want to help you get there! Our Shift Leaders are eligible for a customized program to set goals for professional development and provide a path for career growth.

What's a day in the life of a District Shift Leader?

District Shift Leaders are accountable for Shift Leader duties at a home location and are also expected to support other bakeries in the market as needed. Traveling provides the opportunity to gain further independence and learn from additional leaders in the area. District Shift Leaders are the next General Manager in the organization and must lead to that standard in the absence of the General Manager.

The Individual Development Plan (IDP) is designed to develop leaders at every level of skillset and can be shortened or extended depending on experience. District Shift Leaders review the IDP regularly with the General and District Managers to assess progress. IDPs focus on valuable competencies and behaviors needed for all successful General Managers. When the IDP is complete, the DSL is eligible to for a promotion to General Manager when an opening is available in the market.

Review full job description here. If interested in becoming a District Shift Leader, apply now and your District Manager will contact you.

Position Mission:

The District Shift Leader is responsible for performing actions necessary for the smooth and efficient operation of a top-performing bakery, including front line work at the bakery; on the job training of Shift Leaders and other Team Members; ensuring the bakery is clean and operating in accordance with brand standards; and creating a memorable experience for every guest while delivering fast and friendly service and quality products in a clean, safe bakery environment.

Responsibilities Include, but are not limited to:

Supporting customer-facing operations by:

• Engaging in safe, high quality food production and standards of execution of the menu
• Interfacing with customers and providing fast and friendly service
• Providing on-the-job training to Shift Leaders and other Team Members to further high-quality food production and meet standards of execution of the menu
• Ensuring Shift Leader and Team Member compliance with directives from the General Manager
• Ensuring customer-facing operations are conducted in accordance with brand standards
• Working with Shift Leaders and Team Members to maintain a clean, safe, and welcoming environment for guests
• Assisting the General Manager with weekly work schedules for Shift Leaders and other Team Members
• Assisting the General Manager with catering engagements and deliveries

Supporting bakery operations by:

• Being a role model for Team Members by always striving to deliver an exceptional experience to every guest
• Treating all guests in a manner to ensure their complete satisfaction
• Being knowledgeable of local, state, and federal regulations pertaining to the bakery and notifying the General Manager of any potential non-compliance with such regulations
• Participating in and implementing General Manager and Company initiatives in a timely and thorough manner
• Learning the primary duties of the General Manager to oversee operations for brief, temporary periods if the General Manager is absent
• Making bank deposits if directed by the General Manager

Required Education, Experience and Skills:

• High school diploma or equivalent
• Must be 18 years or older
• A minimum of 1-2 years of leadership experience with Bagel Brands preferred
• Must be able to read, count and accurately complete documentation in English
• Must be able to read and understand menu boards and order prompters/monitors
• Required to provide and wear non-slip shoes in conjunction with the uniform policy
• Must be able to work varied hours/days as business dictates including early hours (as early as 3am depending on the restaurant) and weekends
• Must be able to pass background check as applicable with local, state, and federal law
• Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training and any local requirements such as choke saver, allergen training, county certificate, food handlers' card, etc.
• Must be in possession of a current, valid, state issued driver's license and meet the driving qualifications as required by Company policy
• Must be able and willing to fill in for General Managers at other locations within the market to cover leaves of absence or paid time off.
• Must be able and willing to accept a permanent General Manager promotion at other locations within the assigned market.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.