Pre-Encounter Patient Representative

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the fifth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Team

The pre-encounter team is responsible for assisting patients in determining insurance coverage and benefits for procedures at Lakewood Health System. The pre-encounter team completes prior authorizations for planned procedures, works with patients to provide an estimate of the total charge for intended procedure and determines patient liability after insurance coverage.

Mission for Position

The goal of this position is to live out our mission by providing quality, personalized healthcare for a lifetime by assisting patients with insurance benefits as it relates to their medical procedures at Lakewood Health System.

Duties & Responsibilities

• Provide patient estimates inquiring on charges for procedures to be performed.
• Obtain prior authorization and verify insurance coverage for the procedure as well as any determine deductible, co-pay, and out-of-pocket expenses.
• Provide patients with an estimate range of the patient responsibility amount after insurance coverage and other available discounts.
• Verify eligibility for insurance coverage and working closely with our Patient Financial Assistance Team for additional financial assistance screening.
• Assist patients with post procedure questions and concerns related to coordination of benefits and patient responsibility.

Position Type

This is a full-time Monday through Friday, 80 hour per 2-week pay period position.

Ideal Candidate

• Demonstrates attention to detail in patient care
• Able to organize, coordinate and prioritize tasks
• Ability to work in an independent and team environment
• Positive, outgoing, and caring personality
• Excellent customer service skills
• Computer literacy
• Experience in medical field and understanding of insurance coverage and benefits

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide!

Next Steps

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Jill Perius to discuss the possibilities further:

Jill Perius, Patient Financial Clearance Manager

P: 218-894-8639

E: jillperius@lakewoodhealthsystem.com

Apply Online | Careers - Lakewood Health System

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.