SUPPORT SYSTEMS ADMINISTRATOR #00025749

Infrastructure

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us!

The Systems Administrator will be a part of the team that builds, installs, and manages the hardware, software, and security of servers supporting campus operations. This includes our Windows and Linux server administration along with SAN and VMWare environments.

Responsibilities of this position will include installing, configuring and maintaining multiple virtual machines and physical servers in an academic datacenter environment; monitoring the operation and performance of the environment; and investigating new technologies of importance to enhance and improve the services we provide. Technical support to end-users is not the primary focus of the position, however it is expected that any applicant be comfortable in providing that type of support when circumstances require it. Collaborative support of other IT users is a frequent task. Staying current with emerging IT trends related to computing is expected.

We provide or create the tools and services that enable others in IT and the campus to do their jobs.

The IT Department is looking for a candidate to join the team on-site in Rolla, MO with flexible work schedule possibilities after getting established with the team and manager approval. This is not a remote position.

This is not an on-call position, however there are regularly scheduled maintenance windows during off-hours where certain maintenance will need to be performed. Low-touch availability during off hours is expected.

We are ideally looking for an experienced (not entry level) applicant. This is a developing position, additional duties and responsibilities are expected to change as needs change.

Key Responsibilities

• Participate as a member of a highly technical service driven team. Readily share knowledge and training with other staff members and develop close working relationships with IT and other groups across campus.
• Install, configure, and maintain multiple Linux and Windows systems in support of campus computing in both Linux and Windows environments. Responsibilities include analysis, documentation, installation, testing, evaluation and installation of new versions and authorized modifications of the solution's hardware, operating systems, application-layer and some database administration work.
• Configure and monitor vSphere virtualization environments.
• Secure and monitor system
• Provide documentation and training to peers
• Troubleshoot hardware/software problems and system failures. Determine and initiate appropriate and immediate actions needed to restore normal services with minimal down time. Document occurrence and actions taken. Assess operating procedures followed in resolving issues for effectiveness; may recommend modifications to standard procedures found to be inadequate, unclear or ineffective.

• A bachelor's degree in computing or other technical related field is desirable, however demonstrated equivalent experience or knowledge obtained through alternative educational or career paths will be considered.
• Demonstrated ability and experience with the Linux and/or Windows operating system and utilizing the command line interface is necessary. It is highly desirable to have experience with both Linux AND Windows.
• Demonstrated ability to research, quickly identify and correct problems (debug) using system utilities and diagnostics.
• Demonstrated ability to work with computing, storage, and networking hardware is required.
• Experience with scripting (e.g. Python, Perl, PowerShell) is required.
• Experience with version control systems such as Git and GitHub is essential for collaborative development and code management.
• Demonstrated ability to learn and work independently with minimal direction, and in a collaborative and diverse environment is required.
• Excellent written and verbal communication skills are required.

• Experience with networking is highly desirable, applicant should have understanding of IP addressing and subnets at a minimum. Experience with IPv6 is a plus but is not actively in use in our environment yet.
• Experience working with one or more database environments (MySQL, PostgreSQL, MSSQL, Oracle) is highly desirable.
• Experience with VoIP telephony software such as FreeSWITCH or Asterix is desirable.
• Experience working in an environment with frequently changing priorities and goals is desirable.
• Experience using network analysis software such as Wireshark as well as system level monitoring and diagnostic tools.
• Experience with an automated configuration management system is desired.
• Experience using a ticket/work management system such as JIRA or Trello.
• Experience with cloud environments (GSuite, Azure/M365, Amazon Web Services) is desirable, though not a primary focus of the position.
• Experience with containerization technologies like Docker and Kubernetes for application deployment and management is highly desirable.
• Experience in app development, including web and mobile applications, is highly desirable.

The anticipated hiring range for this position has been established as $52,223-$73,008 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9E OR 10
University Title: SUPPORT SYSTEM ADMIN- ENTRY OR SPECIALIST
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

KUMMER COLLEGE
Established in 2022, The Kummer College serves as a pathbreaking model for social impact, technology transfer, and interdisciplinary collaboration within a future-oriented STEM-focused university. Supported by the Kummer Institute Foundation at Missouri S&T, this unique college integrates key academic, co-curricular, and administrative activities related to technology commercialization, business innovation and entrepreneurship, systems thinking, and economic development. Within The Kummer College lives several departments: Department of Business and Information Technology (BIT), Department of Economics, Department of Engineering Management and Systems Engineering (EMSE), Kummer Student Programs and the Division of Technology Transfer and Economic Development (TTED).

COLLEGE of ENGINEERING & COMPUTING (CEC)
Missouri S&T's College of Engineering and Computing is the largest of three colleges at S&T, accounting for approximately 80% of the total enrollment (about 4,500 undergraduates and 800 graduate students). The college includes more than 170 ranked faculty members who serve in 16 undergraduate programs, all with master's and doctoral equivalents organized into nine academic departments. The college recently added a bachelor's degree in biomedical engineering and a Ph.D. in bioengineering, both starting in fall 2024. Missouri S&T, supported by the College of Engineering and Computing, is nationally recognized for its career outcomes and ROI.

COLLEGE of ARTS, SCIENCES, & EDUCATION (CASE)
The College of Arts, Sciences, and Education is a catalyst of innovation, creativity, and discovery, where students and faculty work side-by-side to create and share knowledge and understanding. From arts and humanities to the natural and social sciences, the College of Arts, Sciences, and Education has a program for everyone. The College of Arts, Sciences, and Education (CASE) is made up of eleven units including Air Force ROTC, Army ROTC, Arts, Languages and Philosophy, Biological Sciences, Chemistry, English and Technical Communication, History and Political Science, Mathematics and Statistics, Physics, Psychological Science, and Education. The college is home to over 90 tenured/tenure-track and 44 non-tenure-track faculty members. CASE offers more than 85 different academic options including certificates, minors, bachelor's, master's, and doctoral degrees.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.