Inside Sales Coordinator

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Inside Sales Coordinator reports to the Operations Manager
• Located in Knoxville, TN
• Full-Time
• In-Office

The Inside Sales Coordinator plays a pivotal role in supporting the inside sales team by managing various sales-related tasks and activities. This position requires someone with experience in sales coordination or a related field, who possesses strong organizational skills, attention to detail, and a customer-focused mindset. The Inside Sales Coordinator will collaborate closely with the sales team to streamline processes, enhance customer relationships, and drive sales growth.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Engagement:

• Respond promptly to customer inquiries via phone, email, or chat, providing product information, pricing, and assistance with order placement.
• Build and maintain strong customer relationships by delivering exceptional service and addressing customer needs and concerns effectively.

Sales Support:

• Assist the sales team with order processing, including entering orders into the system, coordinating shipments, and managing delivery schedules.
• Prepare sales quotes, proposals, and contracts, ensuring accuracy and completeness before submission to customers.

Lead Management:

• Manage inbound leads and inquiries, qualifying leads based on predefined criteria and distributing them to the appropriate sales representatives.
• Follow up with leads to assess their level of interest, provide additional information, and schedule sales appointments or demonstrations as needed.

Data Management:

• Maintain accurate and up-to-date records of sales activities, customer interactions, and order status in the CRM system.
• Generate reports and analyze sales data to track performance metrics, identify trends, and evaluate sales effectiveness.

Collaboration and Communication:

• Communicate regularly with sales representatives to provide updates on customer inquiries, orders, and opportunities.

Problem-Solving and Resolution:

• Address customer issues and concerns promptly, collaborating with internal teams to resolve issues and ensure customer satisfaction.

COMPETENCIES:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Proficiency in CRM software and Microsoft Office suite (Word, Excel, Outlook).
• Ability to analyze sales data and generate reports to track performance and identify opportunities for improvement.
• Team player with a positive attitude and willingness to collaborate with others to achieve common goals.
• Adaptability and flexibility to work in a fast-paced and dynamic environment.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Business Administration, Marketing, or related field (preferred), or equivalent military or practical experience.
• 1 - 2 years of experience in sales coordination, customer service, or a related field.
• Previous experience with CRM software and order management systems is preferred.
• Demonstrated ability to thrive in a collaborative team environment and contribute to a positive work culture.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

• TriMark Strategic, 3011 Industrial Pkwy, Knoxville, Tennessee, United States of America