Cloud Engineer

Required Qualifications: (as evidenced by an attached resume)
A Bachelor's Degree. In lieu of degree, four [4] years of directly related full-time experience, or a combination of education and experience totaling four [4] full-time years may be considered. Three [3] years of full-time progressively responsible experience working with information systems. Experience with cloud services (Google, Office 365, or other public/private cloud services). Experience with E-mail and SMTP (Simple Mail Transfer Protocol). Experience working with desktop computers, mobile technologies, video conferences, and/or phone systems. SQL programming experience.

Preferred Qualifications:
Advanced degree. Four or more years of full-time progressively responsible working with information systems. Experience with IT Service management, data center, server, and/or storage management. Experience with the Google Apps Core Suite: Experience with host system environments. Knowledge of scripting languages like VBScript, PowerShell, or similar languages. Project Management experience.

Brief Description of Duties:
This position is responsible for the design, configuration, implementation, management, and support of cloud services used by the University. They will be primarily responsible for Email collaboration services, which are provided through Google but must also provide support for other services offered through the Google Apps Core Suite. They will also be responsible for Office 365 including SharePoint and OneDrive, Azure, VMware, and all cloud-related services managed by DoIT.

Duties:

Cloud Services Administration:

• Responsible for the design, installation, configuration, administration, and support of all of the cloud services used by the University.
• Change Management and Configuration Management processes for Cloud Services. Effectively validating that planned changes were implemented accurately, ensuring error-free and appropriate configuration during release and deployment. Detect unplanned and/or unauthorized changes. Have visibility of critical changes/configuration changes that may impact the stability of the applications in the Cloud.
• Contribute, implement and enhance security policies and procedures for Cloud Services.
• Implement System Management Tools to provide monitoring and management of all Cloud infrastructure. Conduct System Outage Analysis to prevent the recurrence of incidents if possible.
• Define and report Key Performance Indicators to monitor process health; define and report customer-facing service metrics such as performance, availability and application monitoring in areas such as security, growth, and resource challenges. Be proactive in supporting a healthier cloud in the future by utilizing automation and proactive remediation services wherever possible, set access control policies, monitor security access, and create appropriate monitoring profiles as needed.
• Constant improvement of all services and processes and implement new cloud services as needed.
• In the performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.

Cloud Infrastructure Administration:

• Provide 24 x 7 support for private cloud infrastructure, including server, storage (SAN), and networking.

E-Mail Relay/Security Administration:

• Responsible for the design, installation, configuration, administration, and 24x7 support of E-mail relay (MTA) services provided to the University community. This includes services that enhance E-mail security through anti-virus/anti-spam filtering, etc.

University Electronic Post Office (EPO):

• Must be familiar with the University's EPO system, working in coordination with EPO administrators to ensure accurate and timely delivery of email via the MTA services provided to the University community.
• Other duties as assigned as appropriate to rank and department missions.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

SUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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