Customer Success Manager

What you'll do:

• Support
  • Leverage Conferences' technologies to deliver key experiences and solve critical challenges
  • Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally
  • Execute high-quality platform configurations with a focus on delivering global consistency
• Communication
  • Build trust-based value-add relationships with senior leaders
  • Influence and negotiate inbound feature requests through governance with stakeholders
  • Communicate product roadmaps and milestones
• Training
  • Create, update, and maintain documentation of existing business and technology processes as well as new feature releases
  • Partner with Product Owners and teams to write high-quality user stories explaining business problems
• Testing
  • Assess performance and translate information into actionable insights that can easily be understood and used to drive change
  • Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date
  • Process QA testing and contribute to UA testing to uphold and achieve high-quality, low-defect product development

What you'll need:

• Experience: 3-5 years of business analysis and project management experience
• Exceptional problem-solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story
• Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility
• Communication skills: You're an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support
• Problem Solving: Ability to engage with cross-functional teams across the organization and work collaboratively to solve complex challenges.
• Leadership: You've demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action-oriented and driven to achieve results and build trust with both business partners and internal developers
• Influence: You must demonstrate a high level of collaboration and strong negotiation skills
• Organization skills: Extremely organized with strong time-management skills
• Travel: Willing to travel to 5 to 6 conferences per year, providing critical support at our most important global conferences.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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