PATIENT ADVOCATE

City/State

Overview

Work Shift

Sentara Health is hiring a Full-time, Day Shift, Patient Advocate at Sentara Princess Anne Hospital in Virginia Beach, VA.

Hours/Shift: Full-time, Day Shift

8:30 a.m. to 4 p.m. Monday through Friday, No Weekends, No Holidays!

Requirements:

• 2 years of Customer Service Experience Required
• Microsoft Office Experience Required
• Clinical Background Preferred
• 2 years of Mediation Experience
• 2 years Patient Advocacy Experience
• 2 years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations years experience facilitating the conversion of diverse opinions/thoughts
• Bachelors Level Degree

Position Overview:

A Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Facility Overview:

Sentara Princess Anne Hospital is a 174-bed acute care hospital that provides quality clinical outcomes, experienced physicians, advanced technology, and a patient-centered approach to care in southern Virginia Beach, as well as neighboring Chesapeake and Northeastern North Carolina communities.

As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine care, heart, vascular, advanced imaging, gynecological, comprehensive breast care services, and family maternity with a state-of-the-art neonatal intensive care unit. Our facility also is home to Virginia's only Ornish Lifestyle Medicine program.

Click here to learn more about Sentara Princess Anne Hospital!

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including:

• Educational assistance up to $5,250 annually
• Medbridge access for CEUs and patient home programs
• Sentara hosted education courses with employee discounts
• Financial support for certifications
• Generous student debt program (no work commitment required)
• Relocation assistance
• Referral bonus program up to $10,000
• Up to 23 days of paid time off (incudes personal, vacation and holidays); Up to 5 sick days annually (based on 40-hour work week); bereavement leave
• 403(B) with immediate company match, upon hire!
• 401(A): 3% of annual salary employer contribution (participating divisions)
• Adoption benefits up to $10,000
• Fertility benefits (procedures/medications/IVF) and Surrogacy/Gestational Carrier benefits up to $10,000 combined
• 4 weeks paid parental leave; caregiver leave up to 2 weeks
• Paid life insurance (1 times annual salary), short-term and long-term disability
• Other benefits include medical, dental, vision, auto, home, travel, pet insurance, local gym discounts
• Wellness programs to include an employee assistance program (mental health support)

For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)

Joinour team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Keywords: Patient Advocate, Advocacy, Mediation, Conflict Resolution, Guest Services, Communication, Professional Services, Communication

Job Summary

Qualifications:

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.