Student Financial Services Coordinator.

Cashiers Office

General Duties:

* Involves direct interaction with students, providing assistance, guidance, and ensuring a positive experience.

* Evaluating student accounts by reviewing, analyzing, and processing data. Processing student payments and mail payments.

* This position requires excellent customer service skills, a thorough understanding of university policies, and the ability to handle a variety of student inquiries.

Duties:

* Serve as the first point of contact for students, parents, and other visitors in person and on the phone.

* Provide exceptional customer service, aiming to create a welcoming environment for students and visitors.

* Direct students to the appropriate departments or resources as needed.

* Have a strong understanding of financial aid and the FAFSA processes.

* Advise current students, prospective students, and parents regarding financial aid.

* Processing payments in person or through the mail.

* Provide information on university policies, procedures, and services offered.

* Address student concerns, complaints, or issues, providing prompt and effective solutions.

* Escalating complex matters to the appropriate department or supervisor when necessary.

* Maintain clear and professional communication with students, faculty, and staff.

* Ensure accurate documentation and record-keeping of student interactions, requests, and outcomes.

Skills:

* Strong communication skills (both verbal and written).

* Ability to manage multiple tasks and prioritize effectively.

* Proficiency in using office software and student management systems.

* Attention to detail and problem-solving ability.

Work Environment:

* Front-line role requiring regular interaction with students, faculty, and staff in a busy, fast-paced university setting.

* Infrequent evening or weekend work may be required, especially during peak registration times or special events.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

40 hours per week (additional hours during peak times).

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Pay commensurate with education and experience.
Hiring Range: $19.71 - $21.63 per hour
Grade: GGS-008
University Title: Student Support Specialist II

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.