Contact Center Rep I, PT

Contact Center Representative (Part-Time Remote)
Are you a master of exceptional customer service? Are you eager to kickstart your career in the financial industry? Join our team as a Remote Contact Center Representative at CPM Federal Credit Union Name and embark on an exciting journey where you can make a difference in our members' lives!

This position is eligible for work by a remote employee in South Carolina only.

Part-time employees will work a flexible schedule of up to 30 hours during the standard work week of Monday- Friday 8 am - 6 pm. Some Saturdays 9 am- 12 pm may be required.

Position Highlights:

Fun Team Culture: Friendly competitions and monthly in-person meetings create a lively and engaging work atmosphere.

Technology: Fully Remote + Equipment provided!

Employee-centric: CPM Federal Credit Union has been named a Best Place to Work for 2022, 2023 & 2024 and "Best Credit Union to Work For" for 2024!

Growth Opportunities: Our Career Progression Program puts you in control of your success and career!

CPM Perks: Enjoy employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs.

What You'll Do:

• Provide top-notch member service.
• Handle a wide range of member inquiries, including account statements, loans, payments, automatic transfers, interest rates, investment certificates, and more.
• Use your promptness, courtesy, and expertise to ensure our members' questions and problems are resolved accurately and efficiently.

What You'll Bring:

• Excellent Customer Service Skills: You're a natural people person with a passion for providing exceptional service. Your friendly demeanor, patience, and ability to listen attentively will help you build strong relationships with our valued members.
• Effective Communication: You possess strong verbal and written communication skills, enabling you to explain complex information in a clear and concise manner. You'll engage with members over the phone, email, and chat, so effective communication is essential.
• Problem-Solving Abilities: You have a knack for finding solutions to challenges and resolving member issues. Your analytical thinking and attention to detail will help you navigate through various member inquiries with ease.
• High school diploma or equivalent
• At least one year of experience in member service at a full-service financial institution or at least one year of experience in call center

Join our team and be a part of a credit union dedicated to empowering our members and building stronger financial futures!

About CPM Federal Credit Union

CPM Federal Credit Union was founded in 1955. Since then, CPM has worked hard to help our members improve their financial well-being. We have offices throughout South Carolina, with our headquarters in North Charleston. Be part of our team of talented professionals and contribute to our mission of empowering our members and our community with opportunities for a brighter financial future.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPLIANCE AND TRAINING RESPONSIBILITIES:
Employees must comply with CPM's policies and all applicable laws and regulations, including but not limited to GLBA, BSA, SAFE Act, and Regs B, D, E, CC, and Z. They are responsible for protecting the privacy, integrity, and confidentiality of information. Employees are also required to complete all mandated compliance and information security training to maintain regulatory and security standards.

AFFIRMATIVE ACTION/EEO STATEMENT

CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.