Patient Support Services Supervisor 1

#CA-DK

The Patient Support Services Supervisor 1 in the Radiology Department at UC Davis Health oversees daily operations, managing a team of reading room and film library assistants to ensure seamless 24/7 imaging services. This role includes staff supervision, scheduling, training, and performance evaluation, along with technical management of digital imaging systems (PACS, EMR) and exceptional customer service to address complaints and resolve conflicts.

The position serves as a key liaison between clinical staff, physicians, and administrative personnel. The role involves supervisory, technical, clerical, and customer service responsibilities to ensure smooth departmental operations and exemplary patient care.

A commitment to patient care, compliance with policies, and operational excellence is essential.

Apply By March 12, 2025 at 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• American Heart Association (AHA) Basic Life Support (BLS) Certification or UC Davis Health CPR
• Bachelor's degree in related area and / or equivalent experience / training
• Experience within healthcare or medical office setting.
• Leadership and Supervisory Skills
• Personnel management skills, including recruiting, interviewing, training, and developing staff.
• Ability to establish performance standards, coach employees, administer corrective actions, and foster team building.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Oral and written communication skills to convey clear instructions, engage in problem-solving, and collaborate effectively across teams.
• Ability to address and de-escalate challenging interactions with patients or staff.
• Interpersonal skills to establish a welcoming, compassionate environment for customers and coworkers.
• Commitment to delivering exceptional customer service using tact, diplomacy, and professionalism.
• Ability to maintain composure and efficiency during peak workloads or when handling distressed or difficult individuals.
• Independent problem-solving skills to define issues, identify resources, and implement solutions.
• Ability to exercise delegated authority and seek assistance when needed.
• Ability to function effectively as part of a team and maintain flexibility with unfamiliar tasks or changing priorities.
• Demonstrated ability to collaborate with individuals from diverse cultural backgrounds.
• Physical ability to travel within the hospital, operate departmental vehicles, and lift equipment up to 50 pounds.
• Proficiency in filing systems (alphabetical, chronological, color-coded, numerical) and maintaining high standards in documentation.
• Skills to produce professional correspondence, reports, and summaries with accuracy in grammar and spelling.
• Ability to perform basic arithmetic operations and statistical calculations.

Preferred Qualifications

• Experience in leadership roles within healthcare or medical office setting.
• Experience managing radiology digital images.
• Advanced knowledge of EMR systems for entering and retrieving patient data, including demographic information, order status, and productivity reports.
• Strong planning and organizational abilities to manage complex projects, events, and deadlines
• Analytical skills to interpret data, generate reports, and maintain accurate records.
• Familiarity with hospital policies, departmental procedures, medical terminology, and patient confidentiality standards.
• Understanding of UCDH rights regarding information requests and patient rights.

Key Responsibilities

• 50% - SUPERVISORY FUNCTIONS
• 30% - DIGITAL INFORMATION MANAGEMENT (TECHNICAL MANAGEMENT)
• 20% - CLERICAL SUPPORT FUNCTIONS

Department Overview

The UC Davis Department of Radiology performs imaging and therapeutic procedures for patients throughout Northern California. Our radiological services are timely, cost-effective, appropriate and of the highest quality. Routine and specialized imaging studies, visceral and vascular intervention procedures, and contemporary neuro-interventional services are available.

The Department of Radiology serves the broader community by contributing to the understanding of health and disease through our diversity, equity and inclusion initiatives, imaging and imaging technology-related clinical and basic science research.

The Department's missions focus on education, imaging-related research, and achieving the professional goals of our students, faculty and staff. Departmental educational programs are predominately directed towards the training of residents, medical students, and fellows as well as continued educational achievement of our faculty and staff, presenting at regional and national courses in postgraduate medical education.

Explore our Web site and see examples of how the department provides subspecialty-based clinical imaging services that are of the highest quality, and of contemporary research programs that utilize imaging to achieve a greater understanding of health, disease and the delivery of appropriate and cost-effective care.

Department Specific Job Scope

Supervises reading room and film library staff. Assists with the administration and management of personnel, imaging resources, and digital image systems. Identifies ways to improve efficiency and utilization of radiology image retrieval and management processes.

POSITION INFORMATION

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions:
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08 Hours
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Frequent 3 to 6 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and occasional overtime to provide coverage as needed for sick leave and staffing shortages. Must be able to assist with evening, weekend, and holiday coverage per departmental staffing guidelines. Must adhere to all policies and procedures. No eating allowed in work area. Must keep work area clean and free of debris. Excellent attendance and punctuality are required. Must have stamina and mobility to walk from location to location within the Hospital and other campus (clinic) locations. Must be able to hear and speak clearly enough to be understood on the telephone and in person by individuals who are hearing impaired and/or speak unclearly. Must have manual dexterity to operate computer system for data entry.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks