Customer Service Representative

TEKsystems
$17.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan

Feb 26, 2025
A leading organization is looking to make additions to their team within their customer service department. If interested, please apply today! Description - Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes. - Conduct reminder call campaigns collecting open healthcare balances - Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc. Necessary Skills & Qualifications: * 6+ months of Call Center experience is a must * Healthcare experience is a plus * Strong computer proficiency and attendance record * HS Diploma or GED Skills Customer service, data entry, healthcare customer service, call center, medical terminology Additional Skills & Qualifications Knowledge, Skills and Abilities: * Comfortable with Microsoft Office 365 (Word, Excel, and Outlook) * Be able to learn multiple separate client computer systems quickly and manipulate them efficiently. * Oral and written English language skills with a strong emphasis on articulate communication. * Be comfortable talking to others over the phone for extended time periods. * Be highly self motivated and also able to work in an environment that promotes positive customer service practices. Education and Experience: * Minimum of 1 year experience in a call center environment with an emphasis on outbound contact. * 1 year experience in a physician billing / health insurance / hospital billing office capacity and knowledge of medical insurance terminology * Applicant must possess a high school diploma or GED Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Paxtonia,PA. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.