Jr. Lab Administrator

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

An Associate Lab Admin is responsible for the closures of trouble tickets (Issues) submitted by various individuals throughout the company. Associate Lab Admins are expected to ask questions and learn how the various labs work, as well as the equipment within the lab. Tasks required of the candidate can include but are not limited to learning how to perform the following duties:

• Physical de-racking, moving, and re-racking of network equipment within or between labs
• Documentation of installs/de-installs/reinstalls
• Receiving of new inventory
• Installation of network and/or computer equipment
• Adding new devices to our database system
• Building and changing topologies, and documenting the changes
• Troubleshooting hardware/software issues on installed equipment

Pre-requisites for this job are the following:

• Minimum 1+ years experience working in Data Centers
• Knowledge of TCP/IP terms (CIDR, router, gateway, IP, DNS, etc)
• Good troubleshooting instincts

Highly Desired Skills

• Basic UNIX skills

All Junior Lab Administrators are also responsible for keeping a safe, clean, and productive lab environment, which will require manual tasks such as removal of old cable from racks and the auditing and fixing of areas in the lab that have fallen from policy standards.

This is onsite and hours nightshift 10:00 p.m. - 7:00 a.m.

Estimated Pay Range: 25-30/hr with benefits

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.