STUDENT INTERN - EMPLOYEE AND LABOR RELATIONS

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

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Department Summary

Systemwide Employee & Labor Relations fosters employee engagement, negotiates and administers local and systemwide labor agreements and provides multi-faceted support toward ensuring an inclusive, diverse, collaborative and productive work environments across the UC system.

General Summary of Job Duties and Responsibilities

This role involves a combination of process review, documentation, research, and reporting to improve and streamline complaint handling procedures within an educational institution. The incumbent will be responsible for reviewing and revising existing complaint processes, creating visual guides, and suggesting improvements based on research

The ideal candidate should be detail-oriented, capable of working with various software tools like Smartsheet, and have a strong ability to create clear and concise reports and documentation. Additionally, they should demonstrate the ability to research best practices and trends in the higher education and employment sectors.

ESSENTIAL FUNCTIONS AND DUTIES

Key Responsibilities

25% Complaint Process Review & Improvement

• Review and analyze the existing complaint process.
• Create and revise templates to assist in responding to outreach and formal complaints.
• Develop flowcharts that visually outline the complaint process for ease of understanding.
• Make recommendations to improve the current complaint management system.
• Research how other universities and educational institutions define and handle "conflict of interest" in the complaint process.

25% Smartsheet/Report Creation

• Create a Smartsheet or report detailing campus- or location-specific complaint procedures.
• Develop a Smartsheet or report outlining contacts at each campus/location responsible for handling EEOC (Equal Employment Opportunity Commission) charges.

25% Program Support

• Conduct research on trends within public, state, and private employers regarding benefits, wages, and other employment-related topics.
• Compile findings into a report or list that outlines current trends and provides links to relevant resources.

25% Technology & Communication Tools

• Utilize technological tools to streamline reporting and communications.
• Develop an easy-to-use template for a system-wide newsletter, allowing for efficient updates and communication across the organization.

Education Level

Working towards a Bachelor's degree in related area Required

Knowledge, Skills, and Abilities Required

• Understanding of complaint management processes, including formal complaints, outreach, and related protocols.
• Familiarity with policies and procedures in educational institutions, particularly related to employee relations, equal employment opportunities, and conflict resolution.
• Understanding of EEOC guidelines and compliance requirements related to workplace discrimination and harassment.
• Awareness of current trends in wages, benefits, and other employment-related topics within public, state, and private sectors.
• Knowledge of conflict-of-interest concepts, particularly as they relate to complaint processes in educational and corporate settings.
• Ability to evaluate existing processes, identify areas for improvement, and develop actionable recommendations.
• Strong skills in creating and revising templates, documentation, and reports that are clear, professional, and easy to follow.
• Proficiency in using Smartsheet or similar project management tools to create reports, track progress, and manage data.
• Excellent written and verbal communication skills, with the ability to articulate complex processes in a simple, understandable manner.
• Strong research skills to gather information from various sources, particularly regarding trends in employee benefits, wages, and institutional practices.
• Ability to work with a variety of software tools and platforms, including those used for reporting, newsletters, and other digital communication formats.
• Ability to pay close attention to detail, ensuring accuracy in templates, reports, and procedures.
• Strong critical thinking skills to assess existing processes and propose effective solutions.
• Ability to collaborate effectively with different departments, campuses, or teams to gather information and implement improvements.
• Strong organizational abilities to manage multiple tasks simultaneously, ensuring that all deadlines and deliverables are met efficiently.
• Flexibility to adjust to changing priorities, processes, or goals in a dynamic educational environment.
• Ability to handle sensitive information and maintain confidentiality when dealing with complaints, EEOC charges, and employee data.
• A combination of these knowledge, skills, and abilities will enable the individual to contribute to a more efficient and effective complaint process while providing valuable insights and support to the Summer Internship Program and other organizational initiatives.

Conditions of Employment

Background check Required

Legal Rights to work in the United States Required

Vaccination Policies Required

Smoke and Tobacco Free Policy Required

Drug Free Environment Required

Salary Grade: Intern ($25/hour)

FLSA Status: Non-Exempt / Non-Union

Position is based in: Oakland (Remote)

Please note that this position is eligible for a remote work arrangement within the state of California. The selected candidate must reside within the state of California or be willing to relocate.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is March 14, 2025. If needed, add: The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

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