Senior Director, Account Services Air Force/MEDCOM/DoD - Hybrid/Remote

Who We Are ...

SourceAmerica is searching for a Senior Director, Account Services Air Force/MEDCOM/DoD to join its team. The SourceAmerica leading presence for assigned customer accounts. Develop professional relationships with key stakeholders, helping to create more opportunities for individuals with significant disabilities. Guide the SourceAmerica customer focused team to ensure work facilitated by SourceAmerica is executed with excellence in order to build our reputation, cultivate relationships, increase customer satisfaction, preserve the base of business and ultimately develop additional opportunities for our NPA stakeholders and their constituencies. Continue to assess strategic areas for future growth. As a senior leader provide leadership, guidance, and inspiration to their geographically dispersed team, sharing and reinforcing corporate messages and ensuring they live the SourceAmerica values.

This position helps connect our network of over 575 Non-Profit agencies with federal procurement opportunities across the United States! Our network of Non-Profit Agencies (NPAs) perform service and product contracts mainly for Federal agencies and help employ over 33,000+ people with disabilities nationally.

* Due to the requirements of this position, the ideal candidate would be located near our offices in Atlanta, Chicago, Dallas, or the Washington, DC-area. SourceAmerica's employees who live within 30 commuting miles of our offices work in a hybrid setting with 2-3 days in office and the balance as remote work.

Your Impact ...

As a Senior Director, Account Services Air Force/MEDCOM/DoD, your work functions will include but are not limited to the following. A full position description will be given to candidates at the time of the interview.

Customer Relationships and Account Growth

• Provide customer leadership with a holistic view of SourceAmerica's role and responsibilities.
• Prioritize, develop and maintain strategic growth plans for team.
• Ensure all relationships with CAs and/or NPAs are held to the highest standard of ethics and compliance, with general knowledge of applicable sections of the Federal Acquisition Regulations (FAR), Code of Federal Regulations (CFR) and other regulatory guidelines.
• Collaborate with the AbilityOne Account Products and Services Leadership team to foster a culture of accountability and stellar customer service to ensure best practices to collectively grow the business.

Team Oversight/Leadership

• Supervises the work of a large team, serves as a coach and developmental expert, responsible for resource allocation, and interfaces with senior leadership - internally and externally.
• Ensure staff working on the team are trained to recognize and help promote the AbilityOne program in an effort to create additional jobs from the existing base of business.

Project and Performance Management

• To the extent practicable, ensure all nonprofit agencies performing AbilityOne product or service contracts for the assigned accounts are apprised of contracting rules and regulations relevant to the performance of their project(s).
• Other responsibilities will be assigned as organizational needs arise.

Salary Range

The salary for this position falls in a range between $135,000 - $180,000 depending on your experience and geographic location in the United States.

What You Must Bring ...

• Bachelor's Degree in a relevant field of study from an accredited institution instead of applicable skills training. SourceAmerica recognizes 1.5 years of experience = 1 year of college, should the candidate not meet the educational requirement.
• Greater than 20 years relevant work experience managing multiple contract types.
• Greater than 15 years management experience.
• Excellent written, verbal and interpersonal communication skills.
• Command knowledge of Federal Contracting regulations.
• Strong presentation, cross-functional leadership and team-building skills.
  
  
  
• Ability to operate in a demanding executive level environment.

Preferred Qualifications

• Masters Degree or MBA in a relevant field of study from an accredited institution.
• Management certification.
• Extensive knowledge of SourceAmerica and the AbilityOne Program.
• Proven abilities in networking, negotiation, decision making, and problem solving, as well as training, coaching, and mentoring.
• Ability to deal effectively with high-level government, NPA and business officials and effectively communicate with them in large audiences, small groups and one-on-one settings.
• Leadership skills to motivate and evaluate staff to assign training to build competencies for a nation-wide SourceAmerica team supporting assigned accounts.
• Excellent customer service skills.
• Ability to handle complex actions and multiple priorities.
• Extensive knowledge of leadership and management with expertise in organizational effectiveness.
• Working knowledge of Federal acquisition process and procedures to include the Federal Acquisition Regulations (FAR), Code of Federal Regulations (CFAR), JWOD Act, and AbilityOne policies and procedures.
• Experience evaluating capabilities and capacities.
• Demonstrated ability to understand and develop business and operational processes
• Skilled in cost analysis and contemporary business practices.
• Continuous process improvement through innovation and efficient application of team member talents and prioritization of other available resources.
• Ability to facilitate discussions with diverse points of view; and apply good judgment to situations in the absence of perfect information.
• We use Microsoft Dynamics 365 (D365) as our primary business application system for much of our office processes- experience with D365 or using similar methods is preferred.

Work Environment

Our organization offers both a hybrid work model-where employees work in our office two to three days per week and work from home the balance of the workweek-as well as a fully remote work model, depending on the job requirements. * Due to the requirements of this position, the ideal candidate would be located near our offices in Atlanta, Chicago, Dallas, or the Washington, DC-area. SourceAmerica's employees who live within 30 commuting miles of our offices work in a hybrid setting with 2-3 days in office and the balance as remote work.

Employee Benefits

We offer a comprehensive employee benefits package that includes paid holidays, vacation time, sick leave, medical, dental, and vision insurance, a solid retirement plan, and more!

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our EEO Policy https://www.sourceamerica.org/sites/default/files/2022-01/eeo-policy.pdf.

Thought Provoking - Capable of making others think deeply on a subject
Innovative - Consistently introduces new ideas and demonstrates original thinking
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Leader - Inspires teammates to follow them
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Financial - Inspired to perform well by monetary reimbursement
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Bachelors (required)

20 years: Experience in process improvement to achieve long term goals and objectives. (required)
20 years: Ability to work with all levels of people across functional organizations within the company and the Government. (required)
20 years: Knowledge of Federal acquisition process and procedures to include the Federal Acquisition Regulations (required)

Skills