Customer Quality Engineer

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

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THE ROLE:

This dynamic, highly visible role drives product Quality & Reliability related data analysis presenting to higher management internally, and external customers to improve customer happiness and build customer confidence. Will collaborate with the Global Operations organization and key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware level to applications level, working together as a team to resolve them to the satisfaction of our customers. In this role, you will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction.

THE PERSON:

Demonstrated success working in product Quality and Reliability, with strong familiarity of Semiconductor IC Product Development, customer interactions, and project management. The suitable candidate will drive all aspects of data management for AMD datacenter CPU products. This is a high visibility role for highly expert candidates.

KEY RESPONSIBILITIES:
* Customer interface for quality & reliability related items.
* Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements.
* Good ability to communicate technical results clearly and accurately, and drive issues to successful closure.
* Highly organized, prioritize, and balance multiple work streams to tight deadlines.
* Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies.
* Meet Customer Quality work per program achievements including customer interactions.
* Measure and improve outgoing product quality through product end-of-life.
* Maintaining robust Quality Processes & Quality Management Systems.
* Good oral and written communication capability

PREFERRED EXPERIENCE:
* Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization.
* Comfortable dealing with customer quality issues that requires structured problem solving and effective communication skills.
* Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus.
* Good knowledge of server CPU and embedded architecture, Firmware (example, BIOS) settings, boot process, and BMC for hardware monitoring and management.
* Data analytics of manufacturing and customer data.
* Background with JMP for data analysis and ability to do data modeling/scripting is a plus.
* Experience with semiconductor manufacturing and test flow fab, bump, assembly, test
* Strong understanding of end-to-end system/component/process interactions

ACADEMIC CREDENTIALS:

BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar.

Location: San Jose, CA

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At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.