Senior Case Manager, DHS ODR

Title: Senior Case Manager, ODR
Reports to: Program Manager
Status: Non-Exempt (Hourly), Full-Time, Non-Management
Schedule: Monday-Friday 8-4:30
Location: The Nest 222 South Hill St. 7th Floor, Los Angeles, CA
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Number of Openings: 2

SUMMARY

The Senior Case Manager, ODR will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. The Senior Case Manager is responsible for providing additional support to new case management staff to assist them with a successful transition into the case manager role.

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Senior Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Senior Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Senior Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use

Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation

Provides shadowing and/or onboarding training to new staff or other departmental specific training to staff as directed by supervisor.

Serves as a mentor to new staff on how to use databases and helps current staff trouble shot data entry issues.

Link clients to appropriate medical, mental health, substance abuse, and vocational resources

Assist clients in obtaining all benefits to which they are entitled

Participate in court hearings and submit court progress reports

Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment

Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals

Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases

Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations

Maintain confidentiality of client files per HIPAA and all applicable guidelines

Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources

Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration

Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health

Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery

Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Adapt workload as directed by supervisor in response to funder expectations.

Other duties, as assigned.

QUALIFICATIONS

Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

Three or more years' experience related to or in the role of case management required.

Valid Driver's license, reliable car, auto insurance, and an acceptable driving record.

Willing and able to transport Clients in your personal vehicle.

Demonstrated knowledge of case management, preferred.

Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.

PREFERRED QUALIFICATIONS

Bachelors Degree, experience as team lead or training staff

WORK ENVIRONMENT

Combination of field and office environment.

Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

On occasion walk or drive to different local sites.

Will necessitate working in busy and loud environments.

Will be exposed to elements like cold, heat, dust, noise and odor.

May need to bend, stoop, twist, and sit throughout the day.