Customer Service Representative (Mortgage)

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Feb 22, 2025
We are excited to announce the opening of a highly skilled and organized Customer Service Representative to join our dynamic insurance service team! If you thrive in a fast-paced environment and enjoy helping customers, we want to hear from you! The target start date for this position is March 24, 2025. Job Summary: * In this role, you will handle a high volume of inbound calls from borrowers, insurance agents, and financial institutions regarding homeowners insurance inquiries. * This role offers $17/hour and is a complete onsite position at Troy, Michigan. Key Responsibilities: * Manage an average of 35-45 inbound calls per day, addressing customer inquiries and concerns related to payment and coverage questions. * Engage with borrowers, insurance agents, and financial institutions effectively. * Utilize various systems to research and document customer interactions accurately and timely. * Deliver exceptional customer service by resolving issues efficiently and professionally. * Meet or exceed quality and customer satisfaction standards. * Develop strong problem-solving skills to handle complex issues and escalate as necessary. Must Have: * At least 1 year of recent customer service experience (call center experience preferred; front desk/admin experience may be considered). * Proficiency in using a Windows PC and navigating software systems (easy to learn). * Typing speed of at least 35 WPM. * Strong verbal and written communication skills (this role involves heavy phone and email correspondence). * Reliable transportation. * No time off will be permitted during the first 4 weeks of employment. Nice to Have: * 2+ years of call center experience. * Experience in insurance or mortgage industries. Ideal Candidate: * Excellent communication and interpersonal skills. * Ability to multitask and efficiently navigate multiple systems. * Strong problem-solving and conflict resolution skills. * Experience handling high-volume phone calls in a fast-paced setting. * Team player with a positive attitude under pressure. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.