Emergency Dispatch Operator

Are you an Emergency Dispatch Operator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have customer service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Irving, TX. Interested?

Here's what you'd do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives processes and dispatches emergency calls to responsible agencies or customer contacts.
• Provide outstanding customer service by receiving calls from customers needing service or information reference on their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor alarm signal queue prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Review and critique recorded conversations to improve customer interaction skills.

Here's what you'll get:

Pay: $18/hr.

Hours: 40 hours/week (1^st Shift).

Length: Temp (12 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 1-year customer service experience.

• Any certified training or knowledge of Access Control, Fire, and Burglary systems.
• Prior security call center experience.
• ACD knowledge.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.
• Exercise good listening skills.
• Be familiar with emergency procedures.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.