Sr Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Feb 19, 2025
Sr Patient Services Specialist Lubbock 40238BR Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Receives all incoming calls and faxes for the clinic. Takes information from incoming calls and faxes and handles or distributes accordingly. Work the appointment reminder and waitlist to ensure patients' appointments are scheduled as prescribed. Receive patient information and verify or update demographics and insurance; obtain current consent. Assist patients with medical forms and scan appropriate forms and information in EMR. Work incoming consults by e-fax and schedule appointments accordingly. Work consults in referral management and schedule appointments accordingly. Correspond with patients who have missed appointments and reschedule all patient appointments for the clinic. Contact patients regarding changed or bumped appointments and make appropriate changes in CPM. Helps new staff answer phones, schedule appointments, and send messages to nurses or physicians as needed. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=885166 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-1f16b73151806942a394588ce7b3cff9