Intern, Intake Representative, Claims

Encova Insurance
401(k)
United States, West Virginia, Charleston
Feb 19, 2025
While we may prefer intern candidates that reside near our Columbus, Ohio office, we will also consider candidates near our Charleston, WV office or those that can work remote from our listed payroll states. This role will report to the Intake Manager. This is a full-time summer internship for the 2025 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Pay = $18 per hour Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities! Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. The Claims Intake Representative Intern will be responsible for obtaining and documenting essential details from customers reporting a loss on their property, casualty, or workers compensation insurance policy and then assigning the claim to a dedicated adjuster for further investigation and processing. Responsibilities include providing direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax. This is a full-time summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. ESSENTIAL FUNCTIONS: Receive initial claim information from customers telephonically, electronically, email, and/or fax Provide information to customers regarding the different options available for loss reporting Determine appropriate policy and coverage for loss Work with leadership teamto on board new associates Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken Obtain and document facts of loss information in the computer system Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center Interpret coverage and issue claim decisions for claims assigned to the Engagement Center Review, update, and document intake processes and procedures. OTHER FUNCTIONS: Other functions as needed KNOWLEDGE, SKILLS, AND ABILITIES: This is a full-time summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with anaccredited college or university. Ability to provide excellent customer service to both external and internal customers Ability to work as a team member and perform based on established standards and expectations Ability to multi-task Must be detail-oriented Excellent written and oral communication skills Ability to fully analyze information received and make decisions as to next steps and action required Experience with Microsoft Products Ability to work proficiently in multiple systems Excellent organizational skills High school diploma. One-year previous full-time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential. What you can expect from us Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations. Encova Insurance is an EOE/E-Verify employer.