RESERVATIONS AGENT
Reports to Guest Services Manager; position is non-exempt
THE ROLE
The Reservations Agent role goes far beyond simply booking rooms. At Hotel Westland, the Reservations Agent is often the first point of contact with our guests, setting the tone for their entire experience. This position requires an individual who can transform a simple reservation inquiry into an opportunity to showcase our unique property and create anticipation for the guest's arrival. The Reservations Agent must be knowledgeable about all aspects of the hotel, from room types to special packages, and be able to effectively communicate our distinctive offerings. They are storytellers who paint a picture of the Hotel Westland experience while ensuring all booking details are handled with precision and care.
WHAT'S IN IT FOR YOU
- $26 hourly rate
- Paid Vacation, Seattle Paid Sick and Safe Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- 401(k) Retirement Plan with employer match
- Paid time off to volunteer for the causes you care about in your community
- Strong sense of belonging through diversity, equity, and inclusion
WHAT YOU WILL DO
- Demonstrate passion and genuine care while handling all reservation inquiries with the highest level of hospitality and professionalism
- Own the pre-arrival experience by ensuring accurate and thorough reservation details, proactively identifying special requests or opportunities to enhance the stay
- Convert inquiries into bookings by effectively communicating hotel features, room types, and packages while maximizing revenue opportunities
- Demonstrate mastery of the hotel's reservation systems and rate structures to ensure accurate information is input and maintained
- Coordinate with other departments to fulfill special requests and ensure seamless pre-arrival planning
- Maintain detailed knowledge of hotel promotions, packages, and special events - Monitor and respond to reservation emails promptly and professionally
- Track and report on reservation trends and booking patterns
- Collaborate effectively with revenue management to maximize opportunities
- Display professionalism and discretion with all guest information
- Work cooperatively with other departments to ensure guest needs are anticipated and met
- Seize any opportunity to go beyond standard service to create memorable guest experiences
WHAT YOU WILL NEED
- Passion for the hospitality industry and our Seattle community
- Minimum of two (2) years of experience in hotel reservations or related field
- Professional proficiency in English language for verbal and written communication
- Strong knowledge of hotel Property Management Systems
- Excellent phone manner and email etiquette
- Advanced skills in Microsoft Excel and Word
- Ability to work independently while maintaining attention to detail
- Ability to work shift: AM (9:00am-5:30pm), that may include weekends and holidays
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in May 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This soon to be iconic 120 room boutique hotel houses two distinct food & beverage outlets - Salt Harvest and the Rooftop Bar - designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Seattle's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle's posture towards progress and purpose, all converging and connecting in Seattle's first neighborhood.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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Aparium Hotel Group
paid time off, 401(k), retirement plan
Feb 19, 2025