Customer Service Representative

TEKsystems
$19.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, West Des Moines
Feb 19, 2025
TEKsystems is hiring customer service representatives to join our clients team ONSITE in West Des Moines. Description * Responds to internal / external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. * Communicates answers and solutions to customers verbally and/or in writing. * Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. * Meets or exceeds department standards by adhering to minimum talk times and overall accuracy. * Remains available to answer calls when scheduled, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch. * Assists other departments within operations depending on business needs. * Updates contracts promptly with notes so the most current information is readily available to all company personnel. * Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. * Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers. * Collaborates with teammates, internal and external customers in creating solutions for different customer issues and situations. * Discusses with manager and team on ideas / ways to improve efficiencies in department; collaborates and works with team promoting a positive and professional work environment. * Regularly communicates status of pending work and promptly responds to manager emails requiring a response. * Performs other duties as assigned. Skills & Qualifications Strong customer service orientation. Effective verbal and written communication skills including the ability to effectively present information and respond to questions. Mathematical skills and strong attention to detail. Microsoft Suite experience. Strong organizational and planning skills. Central (#centralpriority25) Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.