About the Role:
We're looking for candidates with a keen technical
understanding and a dedication to customer service to join our Global Solutions
team as an Associate Technical Account Manager (ATAM). In this role, you'll
support clients from the initial software setup and guide them through the
implementation of Yardi's Commercial Cafe product. You'll dive deep into our
suite of software, solving problems, sharing best practices, and providing
actionable insights to ensure our clients can leverage Yardi's technology to its
fullest potential. Your mission is to build strong, trust-based relationships
with our clients, positioning yourself as a go-to Yardi expert. If you're
driven to develop your technical and product expertise and are committed to
making a significant difference in client outcomes, we're excited to have you
join us.
What You'll Do:
- Performs product implementation and conversion services for
assigned clients, including analyzing operational needs and determining initial
system configuration. - Assists with data mapping and conversion, and user training.
- Utilizes internal sources to research, analyze, and work
towards resolution of software functionality and reporting problems; stays on
top of cases and tasks; identifies and verbalizes roadblocks. - Assists with continued software integrations, maintenance,
and updates in collaboration with clients. - Completes assigned learning plan for the product supported.
- Communicates product features and best practices relevant to
clients in the application of Yardi products. - Responds to typical product questions, identifies when
client issues require escalation and determines the appropriate support
resources for problem resolution. - Collaborates with internal teams to meet client needs and
maintain high-level customer service standards. - Identifies ancillary products and services that align with
client business and operational needs and goals. - Seeks opportunities to learn more about the products and
industries Yardi serves. - Performs other Yardi duties as assigned.
Who You Are:
- Bachelor's Degree in Business, Finance, Math, or
Computer/Engineering Sciences; or an equivalent combination of education and
experience - Understanding of the property management or relevant Yardi
supported industry and industry best practices. - Working knowledge of accounting practices.
- Basic competence in one or more of the following areas:
Microsoft operating and network system operation, relational databases, and
SQL/Oracle language. - Ability to learn new concepts and Yardi programs.
- Strong written and oral communication skills.
- Client-centered commitment and focus.
- Critical thinking and problem-solving skills.
- Ability to meet critical deadlines and prioritize multiple
tasks in a fast-paced environment. - Proficiency with Microsoft 365 desktop applications.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated
to creating a positive impact in our communities. Annually, Yardi extends
philanthropic support to organizations chosen by our employees. Our team has
contributed to over 350 nonprofits globally, demonstrating our commitment to
various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
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#LI-Hybrid
Yardi Systems
Feb 18, 2025