Assistant Vice President, Behavioral Intervention and Student Support

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

Southern New Hampshire University (SNHU) is looking for an experienced higher education leader to lead Behavioral Intervention (BIT) and CARE Teams for both campus-based and online settings and collaborate in the development of SNHU's student support and well-being strategies. With a ability to design and implement scalable intervention models, you will develop, review, and implement procedures for threat assessment and case management and lead the evolution of SNHU's established BIT/CARE team models to meet the needs of SNHU's physical campus students and the needs of over 200,000 online students nationwide.

In this important role, you will collaborate with important departments in a matrixed organization-including Student Affairs, Student Experience, Community Standards, the Wellness Center, Legal and Compliance, and Title IX-to develop and implement a, data-informed, and scalable approach that promotes a safe, inclusive, and supportive learning environment, and provides risk mitigation to the University. You will bring BIT experience, innovation, and skills to foster a culture of well-being ensuring SNHU continues to set the standard for student support in higher education. You will report to the Vice President of Student Experience Support Services. This is a #LI-Hybrid role working on Campus.

Leadership & Strategy

• You will collaborate with university partners and lead us to define the mission, scope, membership, and vision for a scalable BIT/CARE Team and threat assessment and behavioral intervention processes across campus and online platforms.
• You will develop, document, and lead long-term strategic plans to establish scalable, institution-wide behavioral intervention standards that align with our policies and compliance standards.
• You will implement comprehensive risk assessment, intervention and case management models, ensuring ongoing quality improvement, and reviews of policies and protocols.
• You will chair regular and emergency BIT/CARE Team meetings and advisory groups to foster collaboration, ensure compliance, provide mentoring and feedback, and address complex cases.
• You will coordinate team training programs covering laws, policies, mental health, cultural competency, communication, record-keeping, risk mitigation, and intervention techniques.
• You will partner with Communications teams to create targeted marketing strategies that increase awareness of BIT/CARE Team services among our students and staff.
• You will prepare insight reports and recommendations to inform policy updates, guide strategic decisions, and enhance service delivery.
• You will build relationships with internal student support partners and external support organizations and community resources.
• You will collaborate with Student Affairs, Student Experience teams, and health promotion programs to identify trends and opportunities that support our goals for student and employee well-being.

Operations, Process Management and Student Support

• You will assess and evolve behavioral intervention practices to create scalable institution-wide standards that address both campus and online needs.
• You will oversee risk rubric practices and behavioral intervention responses, providing individualized support and intervention for high-level cases.
• You will establish intervention plans while ensuring appropriate resource follow-up for our students and employees.
• You will improve confidential record-keeping systems to monitor trends, ensure compliance, and identify opportunities for employee and student training and process enhancements.
• You will lead the development of proactive behavioral intervention response strategies for campus and online students based on data-driven insights and informed by national trends and best practices.
• You will maintain documentation and oversee follow-up procedures for all cases to support accountability and effectiveness.
• You will support the integration and optimization of the Well-Being Digital Tool to enhance student support services.
• You will collaborate with university departments, leadership, students, parents, and external community partners to provide comprehensive and seamless service delivery.

What we're looking for:

• Master's degree in Higher Education or related field (counseling, psychology, social work)
• 7+ years in higher education and 5+ years progressive leadership experience
• Demonstrated experience managing university BIT/CARE teams and behavioral intervention for campus and online student populations in higher education.
• Familiarity with federal and state laws, such as FERPA, HIPAA, Title IX, ADA, and Clery Act, and institutional policies related to student conduct and safety.
• Experience implementing staff's use of mental health assessment tools and rubrics, crisis intervention strategies, and familiarity with national mental health resources, and college student mental health trends.
• Experience with crisis management and behavioral intervention where complex mental health and well-being needs must be considered in establishing individual and community health and safety.
• Competence in using data to identify trends, assess program effectiveness, and make informed decisions.
• Demonstrated experience working with diverse populations including BIPOC and LGBTQIA+ students, and individuals with different national origins and immigration histories.
• Experience leading diverse teams, facilitating meetings, and promoting collaboration among diverse partners.
• Develop long-term goals and implement scalable systems for campus and online student populations.
• Skill in developing training for staff, faculty, and team members on topics like threat assessment, communication, and mental health awareness.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources