Telehealth Programs Director

University of California - San Francisco Campus and Health
United States, California, San Francisco
Feb 18, 2025
Telehealth Programs Director TeleHealth Resource Center Full Time 83891BR Job Summary The Director of Telehealth and Virtual Care provides technology leadership for the development, implementation, operation, and support of infrastructure to enable virtual and remote care at UCSF Health. At present, virtual and remote care at UCSF Health includes: Video Visits with patients, scheduled and unscheduled, using the enterprise electronic health record (Epic) and the enterprise video conferencing platform (Zoom) Online Second Opinions using a third-party software and logistics platform Remote specialty consultation between inpatient settings, both within and beyond UCSF Health Virtual care programs involving asynchronous remote patient monitoring, using both the enterprise EHR and third-party capabilities In addition to these existing programs, the Director of Telehealth and Virtual Care will provide technology leadership in the strategic assessment, selection, development, and deployment of new virtual care programs, including identifying strategic opportunities, evaluating and selecting technology vendors, and collaborating with clinical operations leadership in the deployment and sustainment of new clinical programs. The Director of Telehealth and Virtual Care collaborates closely with partners throughout Health IT, and with ambulatory, inpatient, and ancillary clinical leadership and operations in achieving these goals. The Director of Telehealth and Virtual Care hires, develops, and manages a team of technology professionals to achieve these goals, and oversees budget, staffing, and resource allocation in their area. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $144,200 - $350,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF Health is an integrated health care network encompassing several entities, including UCSF Medical Center, UCSF Benioff Children's Hospitals with campuses in Oakland and San Francisco, and UCSF Health St Mary's and Saint Francis Hospitals. We are recognized throughout the world for our innovative patient care, advanced technology, and pioneering research. For more than a century, we have offered the highest quality medical treatment. Today, our expertise covers virtually all specialties, from cancer to women's health. In addition, the compassionate care provided by our doctors, nurses and other staff is a key to our success. We have 12,000 employees and dozens of locations throughout San Francisco as well as outreach clinics throughout Northern California and beyond. UCSF Health Information Technology provides the leadership, expertise, services, and infrastructure to delivery the technology UCSF Health needs to achieve its missions. UCSF Health provides and supports the Epic electronic health record and hundreds of associated systems in support of the patient care, research, and education missions. Required Qualifications Bachelor's degree in a clinical subject, healthcare informatics, or related area and / or equivalent combination of experience / training 7+ years of relevant progressive experience Extensive experience with the Epic electronic health record and the Zoom teleconferencing platform Considerable experience negotiating contracts with health information systems vendors Thorough knowledge of telehealth and virtual care systems, concepts, policies, principles, best practices, methodologies, technologies, budgeting, design, deployment, quality assurance, security issues, and regulations Thorough knowledge of healthcare information technology, and relevant clinical information systems, with a strong understanding of the application of computational tools to enhance and improve clinical practice Excellent skills in strategic planning, building staff competencies, organizing operations, and fiscal management Excellent leadership skills, with the ability to create and maintain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, support for organizational values, and consistent achievement of objectives Excellent analytical, and critical-thinking, organizational, and business process optimization skills, with the ability to quickly troubleshoot problems, and apply complex analytics to identify and implement effective solutions Excellent ability to collaborate with clinical operations, clinical leaders, senior management within and outside of IT, and other executive-level staff Excellent communications skills to convey complex information clearly and concisely to all levels of staff and management, and cultivate a strong commitment to efficiency, functionality, and quality customer service Excellent ability to develop and implement objectives, goals, budgets, strategic plans, policies, and priorities, and to measure and evaluate operations in conjunction with them Preferred Qualifications Attention to detail About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization Health Job Code and Payroll Title 006045 CLIN INFORMATICS MGR 2 Job Category Clinical Systems / IT Professionals, Professional and Managerial, Supervisory / Management, Technical & Technologist Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Career Percentage 100% Location San Francisco, CA Campus Mission Center Building (SF) Work Style Hybrid Shift Days Shift Length 8 Hours Additional Shift Details Monday - Friday, 8 a.m. - 5 p.m.