Account Services Representative - Remote

As an Account Services Representative you will spend your day answering phone calls and emails from our policyholders, brokers, and group office personnel, playing a pivotal role in retaining group premium income. Your focus on delivering high-quality customer service, combined with efficiency and effectiveness, will enhance overall customer satisfaction. Our next class starts on Friday, April 4th. Training will start Monday, April 7th. Training is 8 consecutive training weeks, followed by 4 consecutive weeks of our Apprenticeship Program.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $22.00 - $24.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. Skillfully investigate, analyze, and resolve questions to exceed customer expectations.
• Proficiency with excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling.
• Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes, ensuring efficient and effective service.
• Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences with every contact.
• Foster lasting and effective working relationships with internal and external business partners, aligning with the department's vision and goals.

WHAT YOU'LL BRING:

• Excellent human relations skills, along with strong verbal and written communication skills.
• Demonstrated attention to detail and the ability to make sound, justified decisions.
• Proven ability to provide quality and thorough customer service.
• Display organizational and analytical skills.
• Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Knowledge of group insurance products
• Prior experience working in a call or contact center

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

Fair Chance Notices

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