Associate Software Support Specialist

Remote | Lakewood, Colorado | St. Louis, Missouri | Billings, Montana | Lubbock, Texas | Kansas City, Missouri

0-5%

• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
• Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
  Advance product knowledge by reviewing new functionality and testing new product issues.
• Advocate for the client and ensure the software meets their business requirements.
• May create or enhance documentation, videos, or webinars throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.

• College degree or comparable work experience.
• Prior experience with property tax is a plus.
• Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
• Proficiency with computers and contemporary online applications.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.

Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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