Solution Area Specialist - Sales
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Feb 15, 2025 | |
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OverviewThe Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. This is your opportunity to be part of the global transformation of Microsoft Federal business. Microsoft Federal is dedicated to helping our customers to adapt digitally to optimize their business performance, and the Solution Area Specialist - Sales role plays a key part in this, being a strategic advisor to Microsoft's federal customers. Possessing comprehensive understanding and experience of on-premises and cloud-enabled support solutions, and the challenges customers face as cloud and emerging technologies enable digital transformation of their organization, your ability to develop and close opportunities that deliver modern Support Solutions is key. This role offers an incredible opportunity to accelerate your career by driving business impact that can change the future. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Responsibilities* Support Solutions Leadership - Present clear Vision & Plan for identifying, driving & closing Support Solutions Opportunities* Ensure holistic customer planning that will increase Microsoft's share of wallet through Support Solutions projects and advisory services* Work with the Account Executive (AE) to leverage knowledge from the Account Team Unit (ATU), Specialist Team Unit (STU), Customer Support Unit (CSU) to ensure alignment with the overall account strategy and identify leads to develop Support Solutions opportunities* Orchestrate and drive planning for the Services account-aligned team, including Account Delivery Executives (ADEs), Customer Support Account Managers (CSAMs) and Digital Advisors (DAs), balancing both sales and delivery priorities* Focus on customer needs, challenges and outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role* Execution - Enable Customers to realized desired outcomes through support solutions services* Qualify, sell and close Support Solutions opportunities, using Services solutions assets and repeatable, packaged offerings wherever possible* Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through the AE, Services account-aligned resources and domain Pursuit Leads* Meet or exceed your revenue and priority targets, ensuring you execute in accordance with prescribed Microsoft methods, processes and tools | |