Bilingual CHB Delivery Manager (English-Spanish) On-site

Damco USA Inc.
parental leave, paid time off, 401(k)
United States, California, San Diego
Feb 14, 2025
We Offer: Think Global, Work Local with Maersk Customs Service! (f.d. KGH Customs Services) Are you ready to be part of an organization on an industry-defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods. To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment. Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services. Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring. Are you ready to play your part in this? The opportunity: We are seeking a seasoned professional to join our team as a Bilingual CHB Delivery Manager. This role is pivotal in overseeing CHB entry operations at the branch level, ensuring adherence to government regulatory requirements, aligning with corporate business objectives, and delivering exceptional client services. Key Responsibilities: Monitor workflows and distribute workload across operational teams. Maintain team productivity and adjust capacity as needed. Advise branch manager on staffing gaps and skill levels. Serve as an escalation point for team leaders on complex operational matters. Oversee business rules reporting and act as the primary contact with CBP and PGA's at the branch level. Troubleshoot operating systems during slowdowns and conduct operational team huddles. We are looking for: 6-8 years of CHB industry experience with expert knowledge of Customs Business at the Southern border, including air and ocean. 2-4 years of management experience with proven leadership, people, and process management skills. A preferred Customs Broker License. High School Diploma or equivalent required; Advanced or Bachelor's Degree in a related field preferred. Fluency in English and Spanish, with excellent verbal and written communication skills. Strong understanding of ABI and brokerage operating systems. Patience and strong creative problem-solving and analytical skills. Knowledge of industry technology, proficiency in MS Office, and adaptability to new software platforms. A well-organized, self-directed individual with a team-oriented mindset, committed to shared leadership and cross-functional collaboration. Resourceful, creative, and flexible with effective resource management skills. Persistent, driving issues to closure, and possessing strong time management skills to prioritize tasks. If you have a passion for customs brokerage operations, a vision for its future, and the experience to lead a team, we encourage you to apply. Join us in shaping the industry while fostering a culture of excellence and innovation. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $95,000-$105,000* The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in the United States* You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.