Customer Support Engineer

Primary Purpose:

Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.

Key Responsibilities:

1. New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
2. Upgrades: follow upgrade SOPs to install and commissioning upgrades.
3. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
4. Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures:

• Meet targeted numbers of new tool installs within a certain period of time and spec.
• Meet targeted numbers of billable upgrades and PMs within spec.
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.

Person Specification - Essential requirements unless stated

Education / Qualifications

• A relevant engineering degree. EE or ME engineering preferred.
• Significant hardware experience on semiconductor equipment.

Professional Skills/ Abilities

• Able to look up electrical drawings.
• Familiar with Vacuum and RF components operating mechanism and theory.
• Logical thinking on tool issues troubleshooting.
• Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
• Mater at communication and negotiation in English.

Personal Qualities:

• Able to work independently.
• Prepare proactively and act efficiently
• Positive thinking and easy going with
• Willing to take responsibility and own accountability
• Willing to take challenges and accept to travel frequently.