Patient Relations Specialist

When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.

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Compensation Range:

Anticipated Base compensation rate is in the range of $23.00 - $25.80 / Hour depending on qualifications and experience.

Department:

718032 Call Center

Expectations:

The Patient Relations Specialist is the patient ambassador of Huntington Health Physicians, providing patients with ready access to care within assigned practices and/or service areas. Utilizing telecommunications, computer information systems and our EMR system. The Patient Relations Specialist serves as the initial point of contact for the various practices and services provided by HHP. The PRS practices a high level of customer service, acts with a sense of urgency and reliability, has strong data entry skills, active listener, exhibits excellent phone etiquette, has strong verbal and written skills, and demonstrates a spirit of teamwork and personal ownership in the department. The PRS is expected to utilize the Huntington Health Physicians policies and procedures as the guiding principles. The PRS actively helps identify areas for improving patient relations.

EDUCATION:
High school or GED required. Associate's or bachelor's degree preferred.

EXPERIENCE/TRAINING:
1+ years of Customer Service experience or related experience. 1+ years of answering multi-line and high- volume telephone calls in a healthcare setting or related field.

Worker Type:

Regular Full time

Shift:

Days