New

VADWatch Customer Service Representative

Equiliem
United States, Florida, Orlando
Mar 31, 2025
Responsiblities Maintain a customer base in the Remote Patient Monitoring platform. Accountable for VW enrollment calls and equipment training / set up. Accountable for Compliance follow up. Conduct customer monthly calls Place supply and Equipment orders Follow up with Vendors as necessary. Ability to work reports and follow through on orders placed. Ordering, Shipping, Confirmation of Delivery and RMA if needed. Perform outbound calls to customers to notify of shipping issues such as a delay or missing information. Resolve or report any problems that may occur. Assist with implementation of workflow productivity improvements. Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements. Understand and adhere to all business processes and procedures. Maintain a culture of accountability. Adhere to the department metric standards set by your supervisor or manager. Basic Qualifications Minimum of One year of Customer Service experience MS Office knowledge Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks Preferred Qualifications Associate degree or equivalent work history Some data processing experience preferred. Spanish Speaking Preferred but not required. Previous experience/knowledge with Apple products is also helpful in this role. Competencies Excellent interpersonal and phone etiquette skills Detail & Team Oriented Professional communication Skills Excellent Time Management Skills Ability to multi task